Symptom
When attempting to install a product from the Not installed tab, the download fails and the following error message is displayed:
Download failed
Downloading *product name* failed: Unknown error.
Solutions
Please note that this version of Native Access is outdated.
Please try the new Native Access to solve the issue. You can download it here: https://www.native-instruments.com/specials/native-access-2/
If you have to use the old Native Access version (because you're on an unsupported operating system): the solutions below have resolved the issue in most cases:
1. Delete files with the extension "iso" or "aria"
- Close all applications, keeping Native Access open.
- In Native Access, click the User icon and select Preferences.
- Make sure that all three File locations - Download, Application and Content - are set to different folders. You can change the location if needed by clicking the BROWSE button next to the corresponding location. Click SAVE to confirm the changes.
Note: changing the Application location to another file path can cause issues. We recommend keeping it at the default setting.
- Close Native Access
- Open the folder you have set as Download location and delete any files with the extension "iso" or "aria" (see example below).
- Restart your computer.
- Open Native Access and start the installation again.
2. Full Disk Access
- Open your Mac's System Preferences and click Security & Privacy.
- Under the Privacy tab, choose Full Disk Access from the side bar.
- Click the lock icon in the bottom left of the window and enter your Mac password.
- Ensure that Native Access appears in the list.
If it does not appear in this list, click the + icon and add the following location:
Mac HD: Applications > Native Access - Once completed, click the lock icon again. The installation will now function correctly in Native Access.