Note: B4 II is a discontinued product and has therefore not officially been tested under Mac OS X Snow Leopard (and all subsequent releases) as well as Windows 7 (and all subsequent releases). This article applies to customers running B4 II on older systems.
If you are receiving the error message 'tonewheels not found' when launching the B4 II, please make sure you have the last B4 II Update (2.0.4) installed. You can download updates either via Service Center or from the Update Manager on our Support website. If the problem persists, please remove the following files from your system:
- Macintosh HD > Applications > B4 II (folder)
- Macintosh HD > Library > Preferences > "com.native-instruments.B4II.plist"
- Macintosh HD > Users > username > Library > Preferences > "com.native-instruments.B4II.plist"
Reinstalling B4 II
- Empty the trash and run the installer using the easy install mode. Please update to the latest version after installation, then repair your disk permissions according to this article.
- If the problem persists, please check if the "Tonewheels" folder is located in the B4 II application folder. If it is, and you are still receiving the same error message, right-click (ctrl-click) the B4 II application folder and select Get Info. Scroll down to Sharing and Permissions and make sure that all Users (everyone) have both Read and Write access permissions.
- If you need to make a change in the permissions here, click the lock first to unlock the settings, then change the read/write settings by clicking the drop-down menus as shown in the image.
- Lastly, click on the small gearwheel symbol and choose Apply to enclosed items.
- Launch B4 II again.