Note: This article only applies to Pro Tools 10 or earlier.
If your plug-ins do not show up in Pro Tools, first make sure that the RTAS plug-ins have been installed on your system. In OS X, you should see the plug-in files in this folder:
- Macintosh HD > Library > Application Support > Digidesign > Plug-ins.
If your plug-ins are not here, then you need to reinstall the latest update of the application you are looking for, do a custom install, and choose to install the RTAS version. If the plug-ins are here, check their version number. You can check the file version of a plug-in by selecting the appropriate plug-in file and pressing <Apple + I> . This will open an Info window for the file showing its version number.
If the version here is not the most recent version available, please install the latest update of the NATIVE INSTRUMENTS software application. If your plug-ins still are still not showing up after updating, try deleting the preferences for Pro Tools to refresh the plug-in cache. The preferences are located here on your harddrive:
- Macintosh HD > Users > "Username* > Library > Preferences.
Note: On Mac OS 10.7 (Lion) or a later version of Mac OS, the User Library folder is hidden. To access it, click on Go in the menu bar and press down the Alt key. The Library entry will become visible in the drop-down menu and can now be selected.
Find the following files in this folder and delete them:
- com.digidesign.protools.plist (it may also say Pro Tools TDM, LE or HD.plist)
- DAE Prefs (the entire folder)
- Digisetup.OSX (or any .corrupt versions)
- Pro Tools (a version number) Preferences - may also say Pro Tools LE, TDM or HD (a version number) Preferences.
Then empty the Trash and restart the computer. Your RTAS plug-ins should now be available as expected in Pro Tools.