During Sales Specials, we might not be able to answer all support requests in time. However, our experience shows that you may be able to help yourself using the following information:
The THANKSGIVING 2019 Sales Special runs from November 20th until December 8th. It offers a 50% discount on most NI Instruments, Effects, Sample Libraries and TRAKTOR PRO 3. In addition, we are offering 23 Thanksgiving Bundles of certain hardware devices and KOMPLETE 12 updates/upgrades. All products included in this sales special already show the reduced price in our webshop.
E-vouchers are not valid for products already on special offer. Please read our Terms and Conditions for further details.
Our current range of products requires macOS 10.12 (Sierra) - 10.15 (Catalina), or Windows 10. Please note that all current products are not compatible with older operating systems.
Download or Boxed Product
To learn more about the availability of downloads or product boxes, please read this article from our knowledge base. Please note that during the Sales Special KOMPLETE bundles are solely available as downloads.
Payment and Delivery
All details about SHIPPING and PAYMENT OPTIONS can be found in our Online Shop Information. Please note that you will have to add your desired product as well as your full address to your shopping cart to enable our webshop to display all available payment and shipping methods for your region. If you intend to place an order for a hardware product and a software download as an upgrade bundle, please check this guide which explains the registration/activation process.
Please read this article to learn how to check the status of your order in your NI Account.
You can reach out to us via our Help Center for questions about our products or your order in our webshop. Happy Thanksgiving!