When starting your KOMPLETE KONTROL software, the controller doesn't react as expected. In this case, its display remains black.
This behavior can be caused by different factors. Click the possible causes one by one to be redirected to the corresponding troubleshooting steps below in the article.
- The KOMPLETE KONTROL software is not up to date.
- Enable the software to run as administrator
- The driver is not installed correctly
- There is an issue with the USB connection.
Download and install the latest version of KOMPLETE KONTROL from the Not installed tab in Native Access. If your operating system does not support the latest software update, you can download an earlier compatible version from the Update Manager.
Note: The following procedure requires KOMPLETE KONTROL 1.9.0 (or higher). You can download the latest version of the KOMPLETE KONTROL software from the Not installed tab in Native Access.
- Ensure that your KOMPLETE KONTROL keyboard is powered off and that neither the KOMPLETE KONTROL software, nor any other Native Instruments or audio application is running.
- Right-click on the KOMPLETE KONTROL app and select Properties.
- In the Properties window, click on Advanced in the Shortcut tab.
- Enable the option Run as administrator in the Advanced Properties menu and confirm with OK.
- Click on Apply and then OK to confirm and leave the Properties.
Note: Depending on your Windows Account Settings, you may receive a warning message. In this case, click on Continue to confirm the changes.
Now KOMPLETE KONTROL will always start with administrator rights, ensuring that the connection between the hardware and the software is established.
To make sure that the KOMPLETE KONTROL driver is installed correctly, follow the instructions in this article.
Use the original USB cable provided with your KOMPLETE KONTROL keyboard. If not available anymore, this article contains information which will help you choose a suitable USB cable.
If possible, always connect your KOMPLETE KONTROL keyboard directly to your computer's USB port. If you must use a USB-hub, make sure it has its own power supply.