When you play the KOMPLETE KONTROL keyboard in Logic Pro X, one of the keys does not produce any sound.
1. Verify the Key's Functionality
Open the KOMPLETE KONTROL software in standalone mode, load an instrument and verify if the key is working. If the key is not working in standalone mode, it is likely defective. Please contact our Technical Support.
2. Reset the Logic Pro X User Preferences
This procedure will not have any impact on your media files. However, if you have set up custom key commands or installed control surfaces in Logic Pro X, these will also be reset to their defaults. You can export your custom key commands as a preset for future use before you proceed. Please consult the Logic Pro X user manual for instructions.
1. Open Finder and delete the following files:
- Macintosh HD > Users > *user name* > Library > Preferences > com.apple.logic10.plist
- Macintosh HD > Users > *user name* > Library > Preferences > com.apple.logic.pro.cs (if listed)
- Macintosh HD > Users > *user name* > Library > Preferences > com.apple.logic.pro.plist (if listed)
Note: Since Mac OS 10.7, the User Library folder is hidden. To access it, click on Go in the menu bar and press down the Alt key. You'll now find the Library entry in the menu.
2. Restart your computer.
3. Make sure that the keyboard is connected and switched on and open Logic Pro X.
It will display the Control Surface Setup window. You can see that Logic Pro X has identified the KOMPLETE KONTROL S-Series Keyboard.
Logic Pro X is now set up for KOMPLETE KONTROL. Please read this article if your KOMPLETE KONTROL keyboard is not automatically recognized by Logic Pro X.