You hear no audio when previewing presets in the KOMPLETE KONTROL 1.9.0 (or higher) browser even if the volume is turned up.
The Preview Library is not installed.
- Close KOMPLETE KONTROL
- Open Native Access and install Previews from the Not installed tab.
- Restart KOMPLETE KONTROL
IMPORTANT: If Previews is not listed in the Not installed tab, please check your email inbox for an email by 'email@example.com' called 'IMPORTANT: How to activate the new sound previews feature'. Please also check your email spam folder.
The email includes a serial number for Previews. Now you can register Previews in Native Access:
- Open Native Access and click Add a serial in the upper left.
- Enter the serial number provided in the email and click the ADD SERIAL button.
- Previews is now listed in the Not installed tab and ready to be installed.
If you cannot find the email with the serial number, please contact our Support Team: