Note: The Native Access repair function is available on Mac OS X 10.11 (or higher) and Windows 7 (or higher).
When starting Native Access, it will automatically scan all activated products and will detect any missing software items such as applications, plug-ins or libraries. Should Native Access find missing software, the corresponding product entry in the Installed products tab shows a REPAIR button:
Possible reasons for missing items include:
- The software has been moved to a different location on your computer.
- The hard drive containing the software has been renamed.
- The files have been deleted.
How to Use the Repair Function
If you wish to locate an application or plug-in file:
If you wish to locate multiple KONTAKT libraries, REAKTOR instruments or Expansions:
If you cannot locate the missing components or have deleted them:
When you click the REPAIR button, Native Access will show an info box containing more information about the missing items. In our example on Windows, Native Access cannot find the FM8 application nor the FM8 64-bit VST plug-in:
If you know where the missing items are located, you can relocate them:
- Click RELOCATE in the REPAIR info box:
- In the list of missing items, click an entry's BROWSE button:
- Navigate to the new location of the missing item's folder and confirm your selection.
- After you relocated all missing items, click the RELOCATE button to finish the procedure.
If you have moved multiple KONTAKT libraries, REAKTOR instruments or Expansions to another location on your computer, Native Access will show a RELOCATE ALL button along with the Repair notification.
Note: It is not possible to use the RELOCATE ALL option to relocate multiple applications (e.g. FM8, Massive, etc.).
- Click the RELOCATE ALL button:
- Click on the BROWSE button to choose the parent folder where the libraries are now to be found:
- If all libraries have not been found, you will be asked to choose another parent folder for those which remain:
If you do not know where the missing items are located or the files have been deleted, you can reinstall the product:
- Click the user icon in the upper right of Native Access to open the Preferences and make sure that the File locations are set correctly. You can find more information about how to change install locations in this article.
- Click the REPAIR button again and choose REINSTALL in the REPAIR info box: