Using the Repair / Relocate Function in Native Access

When starting Native Access after a system restart, or pressing the refresh button in the top right, all activated products will be scanned and any missing software such as applications, plug-ins, or libraries will be detected. In such cases, the corresponding product entry will show an option to Repair it.

BANNER_REPAIR.png

Possible reasons for missing items include:

  • The software has been moved to a different location on your computer.
  • The hard drive containing the software has been renamed.
  • The files have been deleted.

How to Use the Repair Function

Please select your version of Native Access:

Native Access 2

Quick Links

Locating a Single Product

In this example (on Windows), FM8 displays as missing in Native Access.

FM8_MISSING.png

  1. Click Repair to the right of the product name, and select Relocate in the Repair Installation window.
    REPAIR_RELOCATE.png
  2. In the Locate window, click the first folder icon to choose a location where the product has been moved.

    Note: In this example, the FM8 standalone application and 64-bit VST plug-in need to be relocated.

    LOCATE_STANDALONE.png
  3. Navigate to the new folder where the product is located and confirm your selection.
    SELECT_FOLDER.png
  4. Repeat steps 2 and 3 above to Repair / Relocate any additional items (such as the VST used in this example).
  5. After relocating all missing items, click Done.
    SUCCESS.png

Locating Multiple Products

If multiple products were moved (e.g. Kontakt / Reaktor instruments or Expansions), you can use the function Maintenance > Repair installed Products.

Note: The Repair installed Products feature applies to library content only. It's not currently possible to use it to find multiple applications (e.g. FM8, Massive, etc.).

  1. Click Maintenance and select Repair installed Products.
    NA_MaintenanceRepair_.png
  2. The window that appears will display a list of all libraries that need repairing. Click the folder icon to choose a location and navigate to the parent folder that contains all of your NI sample libraries.
    LOCATE_MULTIPLE.png

    Note: If some libraries are still missing, you can choose another parent folder to try again.

Using the Reinstall Feature

If the missing product folder cannot be found, you can choose the Reinstall option.

  1. Click the Native Access Preferences on the left and check File Management to make sure the locations are set correctly. See this article for more details about Native Access file locations.
    NA2_LOCATIONS.png
  2. Click the three dots next to Repair and choose the option to Reinstall. See this article for more details about reinstallation.
    REINSTALL_TAB.png 
Native Access

Quick Links

Locating a Single Product

In this example (on Windows), FM8 displays as missing in Native Access.

ClickRepairButton.png

  1. Click REPAIR to the right of the product name, and select RELOCATE in the info box.
    ClickRelocate2.png
  2. In the list of missing items, click the first BROWSE tab to choose a location where the product has been moved.

    Note: In this example, the FM8 standalone application and 64-bit VST plug-in need to be relocated.

    BrowseButtons.png
  3. Navigate to the new folder where the product is located and confirm your selection.
    SELECT_FOLDER.png
  4. Repeat steps 2 and 3 above to REPAIR / RELOCATE any additional items (such as the VST used in this example).
  5. After relocating all missing items, click RELOCATE to finish.
    FinishRelocation.png

Locating Multiple Products

If multiple products were moved (e.g. Kontakt / Reaktor instruments or Expansions), Native Access will show an option to RELOCATE ALL products.

Note: The RELOCATE ALL feature applies to library content only. It's not currently possible to use RELOCATE ALL to find multiple applications (e.g. FM8, Massive, etc.).

  1. Click the RELOCATE ALL tab.
    UsingTheRepairFunctionInNA_RelocateAll.PNG
  2. Click on the BROWSE button to choose the parent folder that contains all of your NI sample libraries.
    UsingTheRepairFunctionInNA_RelocateBrowseButton.PNG
  3. If some libraries are still missing, you can choose another parent folder to relocate the rest.
    UsingTheRepairFunctionInNA_CouldNotLocate.PNG

Using the Reinstall Feature

If the missing product folder cannot be found, you can choose the REINSTALL option.

  1. Click the user icon in the upper right of Native Access to open the Preferences to make sure the File locations are set correctly. See this article for more details about Native Access file locations.
    FileLocations.png
  2. Click REPAIR and choose the option to REINSTALL in the info box. See this article for more details about reinstallation.
    ReinstallButton.png