After Registering My Kontrol S-Series MK3, I’m Still Asked to Add My Serial Number

Symptom

After registering the Kontrol MK3 in Native Access, the keyboard's display still shows the welcome screen and a prompt to add the serial number.

Cause

To initialize the keyboard, you have to install the Hardware Connection Service and the latest firmware update, as shown in the Kontrol S-Series MK3 setup guide.

Solution

1. Open Native Access > Library > All.

2. Find Hardware Connection Service in the list and click Install.
InstallHCS.png

3. Download the Kontrol S-Series MK3 firmware updater and unzip it.

4. Connect your keyboard, turn it on and start the Updater application.

5. Click UPDATE and wait for the process to complete.
MK3DeviceUpdaterBefore_.png
IMPORTANT: This process can take some minutes. Do not let the computer go to sleep or unplug the device during the update process! If you are using a power supply, do not unplug it!

If you have issues with the firmware update, please read this article.

6. If you haven't already, go back to Native Access and install the Komplete Kontrol software and individual products.