If a Native Instruments application or plug-in launches in Demo mode although it appears as activated in Service Center, please read the information below in order to resolve the issue.
Some anti-virus software or Registry blocker might prevent the installer or application to write to or read from the Windows Registry. For this reason, make sure to disable the security software at least temporarily. Usually this can be done by right-clicking the icon of the software in the Windows task bar and selecting the respective option in the context menu that opens. Please consult the documentation of your security software for more information. If this is not resolving the issue, please reinstall your NI software while the security software is deactivated. You will find examples on how to successfully uninstall Native Instruments software in the Related Articles section at the bottom of this page. Read this article to learn how to download the installers for your NI software from your online account.
Likewise, this issue can occur if the Native Instruments software or the host sequencer in which the Native Instruments plug-in is used starts in compatibility mode. Follow the steps below to resolve this issue:
- Right-click the Native Instruments application icon and choose Properties.
- Go to the Compatibility tab.
- Under Compatibility mode make sure that the check box is not ticked. If the issue affects the plug-in version of your NI product, do the same for your host sequencer application.
Once the security software and / or the compatibility mode for the application have been disabled, you will need to reactivate your product in Service Center. Read this article for more information.