The BATTERY 4 Factory Library Does Not Appear in the Software

The Battery 4 Factory Library can be accessed via the BATTERY 4 Browser, which is located on the left-hand side of the software interface.

If you can not see the browser, click the Magnifier symbol within the BATTERY 4 menu to make it visible:

If this has not solved the issue, please proceed to the next solution below.

If the Battery 4 Factory Library is not available in the Browser, make sure the directory path is set correctly by following the steps below:

1. Open the BATTERY 4 Preferences from the File menu and go to the Library tab. By default, the Battery 4 Factory Library path is listed under LIBRARY > FACTORY > LOCATION.
   

   Note: The default Mac OS and Windows installation paths are:
   • Mac OS: Macintosh HD > Users > Shared
   • Windows: C: > Users > Public > Public Documents

   
2. If the Battery 4 Factory Library path is not set to the correct location in Preferences, quit BATTERY 4 and start Native Access.
3. In Native Access, go to Library > Installed and scroll to the Battery 4 Factory Library listing.
4. If the Battery 4 Factory Library has an exclamation tab, use the Native Access Repair function. See this article for details on using the Repair feature.
   
   

   Note: If the Library does not appear in the Installed section of Native Access, check the Available section to download the Battery 4 Factory Library.

5. Once the repair is complete, re-launch the standalone version of the BATTERY 4 software. BATTERY 4 will now scan the Battery 4 Factory Library folder. This may take several minutes.
   
   If this has not solved the issue, please proceed to the next solution below.

If the issue persists, try re-setting the BATTERY 4 database.

1. Quit the BATTERY 4 software and navigate to the following location of your computer:
   • Mac OS: Macintosh HD > Users > *Your User Name* > Library > Application Support > Native Instruments
   • Windows: C: > Users > *Your User Name* > AppData > Local > Native Instruments
   

   Note: The User Library is a hidden folder on macOS. AppData is a hidden folder on Windows.

2. Delete the folder named Battery 4 that you find in this directory location.
3. Relaunch the standalone version of the BATTERY 4 software. BATTERY 4 will now scan the Battery 4 Factory Library folder. This may take several minutes.
   
   If this has not solved the issue, please proceed to the next solution below.

1. Quit the BATTERY 4 software, and launch Native Access.
2. In Native Access, go to Library > Installed and scroll to the Battery 4 Factory Library listing.
3. Select Reinstall from the from the product's three dots menu.
   
   

   Note: See this article for more details on using Native Access to reinstall.

4. Once the reinstallation is complete, re-launch the standalone version of the BATTERY 4 software. BATTERY 4 will now scan the Battery 4 Factory Library folder. This may take several minutes.