Troubleshooting Jog Wheel Issues with the TRAKTOR KONTROL S4 / S2 Controller

This article provides solutions for issues you may be experiencing with the jog wheel functionality of the TRAKTOR KONTROL S4 / S2 controller.

Note: If the top plate of your jog wheel is loose or has come off, jump directly to this chapter.

Symptoms

• The playback does not scratch when moving the jog wheel back and forth.
• The Deck playback starts or stops randomly by itself.
• The Deck playback does not stop when pushing down the top plate of the jog wheel.
• The LOAD button next to the jog wheel is blinking.
• The tension of my S4 MK3 jog wheel is too low / too high. 

Solutions

TRAKTOR KONTROL S2 / S4 MK1 and MK2

TRAKTOR KONTROL S2 / S4 MK3

Solutions for TRAKTOR KONTROL S2 / S4 MK1 and MK2

Apply the following solutions one by one to your TRAKTOR KONTROL S2 / S4 MK1 or MK2 until the issue has been resolved:

1. Adjusting the Jog Wheel Preferences

Go to TRAKTOR Preferences > Traktor S2 / S4 MK1 / MK2.  Under Control Options for your specific model, deactivate the option Disable Jog Wheel Push:

2. Jog Wheel Calibration

Please follow the below steps for your specific controller model. The jog wheel plates on the MK1 models are black and plastic, as opposed to the metallic appearance on the MK2 models.

2.1. Jog Wheel Calibration (MK1 Models)

1. Make sure your TRAKTOR KONTROL S4 / S2 is powered up and then launch TRAKTOR.
2. Go to Preferences > Traktor S2 / S4.
3. Next to Jogwheel, press Relicabrate Left / Recalibrate Right and follow the on-screen instructions to recalibrate the corresponding jog wheel. You can find an overview of the recalibration routine in the document downloadable from here.
   

2.2. Jog Wheel Calibration (MK2 Models)

With the S2 / S4 MK2, you can automatically calibrate the jog wheels by simply holding the corresponding LOAD button for 2 seconds.

3. Fixing / Replacing the Jog Wheel's Top Plate

In some cases, the S2 / S4 jog wheel plate may be loose or it may have come off its base entirely. To reattach a jog wheel plate to its base, follow these steps:

1. Make sure that the tabs on the bottom of the jog wheel plate are aligned with the clips on the jog wheel base.
2. Push down the plate gently onto the base with one hand while holding the base firmly with the other hand.
3. While applying pressure, turn the plate counter-clockwise until you hear a 'click'.

The jog wheel now rests firmly on its base. You can watch this tutorial video which shows how to do this.

Solutions for TRAKTOR KONTROL S2 / S4 MK3

Updating the Firmware

Before applying any of the steps below, it is necessary to have the latest firmware update installed on your device. The firmware updater can be found in the S2 MK3 and S4 MK3 sections of our Download page. 

Adjusting the Jog Wheel Sensitivity of your S2 MK3

You can adjust the jog wheel sensitivity of your S2 MK3 as per the following:

1. Make sure TRAKTOR is closed.
2. On the right deck, press and hold SYNC + KEYLOCK while inserting the USB cable. This initiates the Jog Wheel Sensitivity Adjustment mode.
   The Light meter + CUE + FX buttons will show the values of left and right jog wheel sensitivity:
   
   The number 9 corresponds to the highest sensitivity setting. The number 0 (no LEDs lit up) corresponds to the lowest sensitivity setting.
3. Turn the BROWSE knob of the corresponding jog wheel to adjust its sensitivity (left BROWSE for left jog wheel, right BROWSE for right jog wheel). The default setting is 6.
4. Save the desired sensitivity settings by pressing the MIC button.