My KOMPLETE KONTROL Browser is Empty or Incomplete

If your KOMPLETE KONTROL Browser is empty or incomplete (i.e. individual presets or products are missing), please follow these troubleshooting steps.

1. Install the Latest KOMPLETE KONTROL Update

Your Expansions or KOMPLETE Instruments may require a newer KOMPLETE KONTROL software version than the one installed on your system. Open Native Access and install all available updates.

2. Selecting the Factory Content

Make sure that you are selecting the Factory Content instead of the User Content. The Content selector uses a single button (i.e. the "person symbol") for toggling the Browser between the Factory and User Libraries. To select the Factory Content, the Content selector button should not be highlighted. 

3. Reinitializing the KOMPLETE KONTROL Database

If the KOMPLETE KONTROL Browser is still incomplete, it is recommended to reinitialize the KOMPLETE KONTROL database. This procedure is presented below for both macOS and Windows systems.

Reinitializing the KOMPLETE KONTROL Database on macOS

1. Quit the KOMPLETE KONTROL software and in the macOS Finder, navigate to the following folder:
   Macintosh HD > Users > *Your User Name* > Library > Application Support > Native Instruments > Komplete Kontrol
   

   Note: The User Library is a hidden folder on macOS.

2. Delete the "komplete.db3" file by right-clicking it and choosing Move to Trash.
   
3. Also, delete the Favorites database file that is used by the KOMPLETE KONTROL software.
   

   Note: We recommend saving a backup copy of the Favorites database file before deleting it.

4. In the macOS Finder, navigate to the following folder:
   Macintosh HD > Users > *Your User Name* > Library > Application Support > Native Instruments > Shared
   

   Note: The User Library is a hidden folder on macOS.

5. Delete the "favorites.db3" file by right-clicking it and choosing Move to Trash.
6. Relaunch the Komplete Kontrol software and wait for the database to be rebuilt.
   
   Once finished, your KOMPLETE KONTROL Browser will display all of the content installed on your system.

Reinitializing the KOMPLETE KONTROL Database on Windows

1. Quit the KOMPLETE KONTROL software and click the Windows Start Button on the bottom left of your screen.
2. Type %localappdata% and press Enter.
3. This will open the following folder location:
   C: > Users > *Your User Name* > AppData > Local
   From here, navigate to the folders; Native Instruments > Komplete Kontrol.
4. Delete the "komplete.db3" file by right-clicking it and choosing Delete.
   
5. Also, delete the Favorites database file that is used by the KOMPLETE KONTROL software.
   

   Note: We recommend saving a backup copy of the Favorites database file before deleting it.

6. Click the Windows Start Button on the bottom left of your screen.
7. Type %localappdata% into the search bar, then press Enter.
8. This will open the following folder location:
   C: > Users > *Your User Name* > AppData > Local
   From here, navigate to the folders; Native Instruments > Shared.
   
9. Delete the "favorites.db3" file by right-clicking it and choosing Delete.
10. Relaunch the KOMPLETE KONTROL software and wait for the database to be rebuilt.
    
    Once finished, your KOMPLETE KONTROL Browser will display all of the content installed on your system.

4. Loading Third-Party Content

Only third-party products which are NKS-ready will appear in the KOMPLETE KONTROL Browser. You can find a list of NKS-ready products here.

You can load all other third-party plug-ins from the KOMPLETE KONTROL menu tab. Navigate to Instruments and choose the manufacturer.