This article guides you through troubleshooting your NI TRAKTOR controller.
Note: If your TRAKTOR controller offers audio interface functionality (e.g. TRAKTOR KONTROL S2 / S4 / Z1 / Z2 / S8), only the audio driver may be affected. For troubleshooting issues with the audio interface functionality, consult our hardware troubleshooting guides for OS X or Windows.
If your operating system is Mac OS X 10.10.5 or higher, additionally consult the solution provided in this article.
Your controller is not automatically recognized in TRAKTOR and the CTRL indicator on TRAKTOR's Global Bar does not light up when moving a control element (button, fader or knob):
1. Updating Your TRAKTOR Version
Native Instruments releases a new version of the TRAKTOR software with each controller, featuring the integration of this particular device. All versions previous to this update will not recognize the controller. To resolve this, install the latest TRAKTOR software update as explained in this article. You can check the currently installed version by clicking on the NI logo on the top right corner of TRAKTOR to open the splash screen.
2. Restoring the Controller to Default Settings
- Make sure your controller is not connected.
- Go to Preferences > Traktor Kontrol *controller name*.
- Click the Restore button under Restore Default.
Note: The TRAKTOR KONTROL X1 MK2 settings do not include a Restore button. For this controller, go to Preferences > Controller Manager, select the Traktor.Kontrol X1 MK2.Default entry from the Device list and choose Delete from the Edit... menu. Then connect the TRAKTOR KONTROL X1 MK2 to load the default mapping.
- Confirm that you want to reset your controller by clicking Yes.
- Connect your controller. TRAKTOR will automatically detect the controller and load the default mapping.
3. Verifying your USB Connection
Connection issues can also be caused by USB cables and ports, so test the following:
- Try out all available USB ports on your computer.
- If your controller is connected to an external USB hub, remove the hub and try to connect your controller to the USB port directly.
- Try a different USB cable to connect your controller to the computer. Find more information about recommended types of USB cables here.
4. Reinstall Controller Editor
If the NI service application Controller Editor is not installed correctly or is outdated, the TRAKTOR driver may not be recognized by the software.
- Make sure to disconnect your TRAKTOR controller from the system.
- Download and install the latest Controller Editor update from the Drivers page to ensure that it is properly installed. You can find detailed instructions on how to reinstall Controller Editor in this article.
Now connect your TRAKTOR controller and start the TRAKTOR software. The device will be recognized automatically.