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KOMPLETE KONTROL Error Message: "Loading Issue. Could not load Plug-in." (Windows)

Symptom

When trying to load a preset from the KOMPLETE KONTROL browser, you might receive the following error message:

KB3120_KKErrMessLoadingIssue.png

Cause

This means KOMPLETE KONTROL is unable to locate the NI plug-in associated with the preset. This can occur if:

  • KONTAKT or REAKTOR have not yet been installed.
  • Your NI plug-ins have been moved after the initial installation or deleted.
  • Your NI plug-in location is missing in KOMPLETE KONTROL.
  • Your hard drive has been renamed.

Solutions

To solve the issue, please follow the steps in this video:

Additionally, you can find all the troubleshooting steps below: 

1. Install KONTAKT and REAKTOR

Many NI instruments require the KONTAKT or REAKTOR Players to function and thus, these must also be installed.

  1. Open Native Access.
  2. Click the Installed products tab and check if both, KONTAKT and REAKTOR are installed.
    InstalledK_R.png
  3. If KONTAKT and / or REAKTOR are missing in the Installed products list, open the Not installed tab and install the missing products.
    NA_Install_K.png
2. Using the Repair Function

Open the Installed products tab in Native Access. If you notice there is a yellow REPAIR button, repair the installation as explained in this article or this video.

After repairing your installation or if you don't see a REPAIR button, proceed with the instructions below.
FM8_Repair.png

3. Adding your Plug-in Location in KOMPLETE KONTROL

KOMPLETE KONTROL needs to be informed of where your plug-ins have been installed to. This is only an issue if you have chosen a custom location for your NI plug-ins, or if you have moved them after installation.  The following will explain how to ensure KOMPLETE KONTROL is accessing the folder in which your plug-ins exist.

  1. Open Native Access' Preferences.  
    NA_Preferences.png
  2. Take note of the VST 64 location:
    NA_VST64.png
    In the above example, we have chosen the custom location C:/VSTPlugins.  
  3. Next, open KOMPLETE KONTROL standalone and navigate to the Preferences.
  4. Under Plug-ins > Locations, the VST 64 location from Native Access must be added to the list. To do this, click the Add button:
    AddLocation.png
  5. Browse to the location of your 64-bit VST folder and click OK to confirm.
  6. Your plug-in folder has been added to the list.  Click the Rescan button so that KOMPLETE KONTROL can add the new plug-ins:
    Location_Rescan.png
    You should now be able to load your presets from the KOMPLETE KONTROL Browser.

Note: If you have moved your plug-ins after installation, KOMPLETE KONTROL may not be able to locate them. Ensure that the new plug-in location is added to KOMPLETE KONTROL as per the above steps. To correctly move your plug-ins after installation, follow the steps in this article.

4. Rescanning your KOMPLETE KONTROL Plug-in Database 

If the above steps have not resolved the issue, you will need to reset the KOMPLETE KONTROL database. To do this, follow these steps:

  1. Close KOMPLETE KONTROL and press Win + R on your keyboard to open the Run dialog.
  2. Type in %localappdata% and click OK.
    AppData_Local.png
    This will open the Appdata > Local folder.
  3. Navigate to the Native Instruments folder and delete the Komplete Kontrol folder you find here.
    KK_Delete.png
  4. Now restart KOMPLETE KONTROL.  It will take some moments to reinitialize it's database.
  5. If you have any custom VST folders, you would need to add these again to KOMPLETE KONTROL under: Preferences > Plug-ins > Locations.

You should now be able to load your presets from the KOMPLETE KONTROL Browser.

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