You can use Service Center to:
- Activate your Native Instruments products.
- Download the latest product updates via the integrated Update Manager.
Service Center is an application that is automatically installed on your computer with the first installation of a Native Instruments product. It can be found in the following directory:
- OS X: Macintosh HD > Applications > Native Instruments > Service Center
- Win: C: > Program Files > Native Instruments > Service Center
This article describes in detail the different areas of Service Center.
Here you can carry out the activation of your Native Instruments software. If you have installed but not yet activated a product on your computer, the Activate section shows the name of the application with a serial form. A click on the shopping cart symbol directs you to the respective product page on the Native Instruments website.
Note: Detailed information about the activation of Native Instruments products can be found in the articles linked in the Related Articles section at bottom of this page.
Here you will find updates for your activated products. The area is divided into four sections:
- Software Updates
- Driver and Patch Downloads
- Manual and Tutorial Downloads
- Content Downloads and Updates
A red mark on the Update tab indicates that important files in the Software Updates have not been downloaded and installed yet. By clicking on the i symbol you get detailed information about the update. To download the update, make sure the software udpate you wish to install is checked and press the Download button. The installation files will be downloaded to the directory specified in Download folder at the bottom left corner of the screen, which can be customized in the Settings tab (see Settings section below).
Important note: If a driver for your NI hardware device is already installed on your computer, please DO NOT use the Driver and Patch Downloads section of Service Center to update your driver. Instead, go to the Drivers and other files page of our website, and fetch the latest driver for your device from there.
Once the software update has been fully downloaded to your computer, you can install it by pressing the Install button.
All Native Instruments products installed on your computer are listed here in alphabetical order. The logo next to the name shows which product group a product belongs to. A green check mark or a red cross informs you about the activation status of the NI product.
Some products show an Upgrade button next to the product name. This indicates that there is a bigger product version available than the one you have purchased. By clicking on the Upgrade button you get to the Activate page where you can enter the serial number of an upgrade you purchased and activate it. As an example, if you own the product TRAKTOR 2, the Upgrade button next to the entry Traktor 2 will offer the option to purchase the bigger product TRAKTOR SCRATCH PRO 2, which enables you to use the Timecode system (Digital Vinyl System). You can ignore this button if you do not wish to upgrade your product.
Note: After carrying out a product upgrade, Service Center will only show the bigger product version which is currently installed. For a complete overview of your Native Instruments products, log in to your User Account on the Native Instruments website. More information about the User Account can be found in the article "What is an NI User Account?" linked in the Related Articles section at the bottom of this page.
By clicking the button Show Details you get access to the Serial Number, System ID, Activation Key, version number and the installation paths of the standalone version and, if available, the plug-in versions of the corresponding product. If you purchased the product as part of a product bundle like KOMPLETE, the Bundle membership is also shown here.
In the Settings area you can select the language of Service Center. Furthermore, you can edit your musical profile and your User Account data, create a new User Account or log in using another User Account. In the UPDATES section you can see where files you download in SERVICE CENTER are saved. To change this directory, click on the folder symbol and navigate to the new destination. Note that if the option Delete files after succesful installation is ticked, the installation files will be automatically deleted from the specified download directory after installation. We recommend to keep this option checked in order to save disk space.