Shipping to most countries is free, but for some countries and regions we have to charge shipping fees for various reasons. You will find detailed information in our Shop FAQs under the following link: https://www.native-instruments.com/shop-information/online-shop-faq/
Most shipments are traceable and insured until they reach your address. As we are delivering our products world-wide, we have no overview on import taxes or customs duties, so please inquire your local authorities about any potential additional costs. The following regions are served by the following warehouses:
- Americas: all shipments are dispatched in California, USA.
- Europe, Middle East & Africa: all shipments are dispatched in Germany.
- APAC: all shipments are dispatched in Hong Kong.
The weight and size of most hardware products can be found in the SPECIFICATIONS page of the corresponding product.
Important note: Customs policies vary widely from country to country. Contact your local customs office for further information. To facilitate the customs process, we reserve the right to inform customs of the value of goods within the packages. For the same reason, customs officials are permitted to open packages. Native Instruments has no influence over this procedure.