All updates within a major version (for example 2.1 / 2.5 / 2.9 etc.) are always free of charge for all registered users. These updates are available in the Updates tab of Native Access, Service Center or on the UPDATES page of your user account. If a new major version is being released (for example 3.0) we ask an update fee. To buy an update, simply log in to our web shop with the exact same email address you used to activate your products. As soon as you visit a pricing page or press the BUY NOW button, our web shop will suggest the best price automatically.
Articles in this section
- My Payment Has Been Refused or Cancelled
- I Have a Problem During the Checkout Process in the Webshop
- I Want to Register a Product to Another Account of Mine
- I Need a Copy of My Invoice
- Alipay Could Not Shows Up During Check Out
- Can I Add / Change the VAT Number for my Native Instruments Purchases?
- Can I Choose Alternative Shipping Companies or Alternative Payment Methods?
- Can I Get a Discount if I Already Have Some Products that are Included in KOMPLETE (ULTIMATE)?
- Do I Have to Pay for an Update?
- Do I Have to Pay Shipping Fees and Will the Shipment be Subject to Import Taxes or Customs Duties?