If you purchased a product via the Native Instruments online shop, you can track the status of your order in your NI User Account on our website. You can verify if the payment succeeded, if your hardware product was shipped already, etc. This article shows where to find the Order Status of your product and explains the different status codes.
Note: All the features of a NI User Account are explained in this article.
Displaying your Order Status
- Log in to your user account with your email-address and password.
- Choose your Order History by clicking the link My order history on the MY ACCOUNT page or by clicking MY ACCOUNT in the upper right corner and choosing Order History from the drop-down menu.
- Your Order History will display a list of all the products you purchased in the NI online shop. Click view details for the product whose Order Status you would like to find out.
- Now you can see the details of your order including the product's Reference Number, Order Date and Status. In our example the status code is Shipped:
List of Status Codes
In the table below you will find all the different Status Codes and their meanings:
There are three possible scenarios:
|Waiting for payment||
|Temporarily out of stock||
|Unknown / Not available||