Controller Editor Error Message: "Hardware Controller Support is not running."

When launching the Native Instruments service application Controller Editor while your NI controller is connected, the following error message may be displayed:

The Native Instruments Hardware Controller Support is not running.

To resolve this issue, please reinstall Controller Editor as explained below:

1. Download the latest version of the Controller Editor from the Drivers & Other Files page on our website.
   

   Note: If you own the legacy devices Audio Kontrol 1, Kore 1, Kore 2, or Rig Kontrol 3, please install Controller Editor version 1.7.4 instead, as explained in this article.

2. Disconnect all NI controllers from the computer and restart it.
3. Quit all running audio applications.
4. Run the installer for the Controller Editor version that you downloaded.
5. When the installation is completed, restart your computer.
6. Connect your NI controller to the computer.

Your Native Instruments controller should now start up correctly.