SYMPTOM
When starting your MASCHINE 2 software, the controller doesn't react as expected. In this case, its display remains black or displays "Maschine Groove Production".
CAUSES
This behavior can be caused by different factors. Click the possible causes one by one to be redirected to the corresponding troubleshooting steps below in the article.
- The Controller Editor application is not installed or is out of date.
- The HAL plug-in directory in the System Library folder contains drivers which are not supported.
- The NIHardwareAgent is not running in the background.
- The computer's system drive is formatted in a case-sensitive format.
- There is an issue with the USB connection.
SOLUTIONS
1. The Controller Editor application is not installed or is out of date.
Download and install Controller Editor's latest update from the Drivers & Other Files page of our website, in order to make sure it is correctly installed. You can find detailed instructions for reinstalling Controller Editor in this article.
Now start the MASCHINE software and check if your controller starts as expected. If this is not the case, continue troubleshooting.
2. The HAL plug-in folder contains drivers which are not supported
Your Hal plug-in folder in the System Library folder may contain a driver which prevents the MASCHINE controller from starting correctly. Follow this article's instructions to troubleshoot this issue. If your MASCHINE is still not working properly, continue troubleshooting:
3. The NIHardwareAgent is not running in the background.
Make sure that the NIHardwareAgent application is set as startup item.
- Open your Mac's System Preferences and choose Users & Groups.
- Make sure your account is selected under Current User and go to the Login Items tab. Verify if the the NIHardwareAgent is listed in the login items.
- If the file NIHardwareAgent is missing in the list, add it by clicking the '+' icon.
- Navigate to the following location:
Mac HD > Library > Application Support > Native Instruments > Hardware - Select the missing service and click Add:
Note: The application NIHostIntegrationAgent is only available for customers who are also using a KOMPLETE KONTROL keyboard. If you are only using a MASCHINE the service will not appear in the list and is not needed.
The NIHardwareAgent is now set as a login item. Restart your computer, start the MASCHINE software and check if your controller starts as expected. If this is not the case, continue troubleshooting.
4. The computer's system drive is formatted in a case-sensitive format.
Case-sensitive hard drive formats are not supported by Native Instruments products and will prevent the MASCHINE controller to start as expected. This article explains how to find out if your hard drive's format is case-sensitive. If it is not, continue troubleshooting.
5. The USB cable or the USB hub is not supported.
Use the original USB cable provided with your MASCHINE controller. If not available anymore, this article contains information which will help you choose a suitable USB cable.
If possible, always connect your MASCHINE controller directly to your computer's USB port. If you must use a USB-hub, make sure it has its own power supply.