What are the shipping costs for orders from the Online Shop?
Native Instruments offers free shipping worldwide in many countries. In other areas, shipping costs apply. More info here.
Which payment methods are accepted in the Online Shop?
We accept payment by credit card (VISA / MasterCard / AMERICAN EXPRESS / JCB / Diner's Club International), by debit card (VISA debit cards, Carte Bleue (F), Carte Bancaire (F), Mister Cash (B), postepay (IT)), by direct bank transfer services (iDEAL (NL)) and by PayPal. Klarna is supported in Austria, Belgium, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Netherlands, Slovakia, Slovenia, Spain, United Kingdom, and the United States. Please note that for subscription services, credit card (VISA / MasterCard) and PayPal are accepted. More details here.
Do I have to pay a customs duty for the goods if I order from Native Instruments?
After a shipment reaches your country it might be subject to import duties and taxes. Additional charges for customs clearance must be paid by you; we have no control over these charges and cannot predict what they might be. Customs policies vary widely from country to country, contact your local customs office for further information. To facilitate the customs process, we reserve the right to inform customs of the value of goods within the packages. For the same reason, customs officials are permitted to open packages. Native Instruments has no influence over this procedure.
How long will delivery take?
This list serves as a rough guide. More exact shipping times for your country are given during check-out. Please note that there may be delays on rare occasions or in remote areas.
How secure is shopping in the Online Shop? Is my data protected?
Your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party. Credit card payments will also be verified through the 3D secure procedure.
Can I try the product out before I buy?
We offer demo versions for most of our software, which you may download directly from our website. These versions are fully functional, but will close down automatically after 15 or 30 minutes. You will find the link for any available demo in the navigation bar of the respective product page. We also offer free trials for subscription services. The length of each trial is shown on the product page. Furthermore, many resellers will also allow you to test our products before buying.
Is it possible to receive the serial number by email before my hardware package arrives?
No. If you buy a boxed product, please wait for your delivery - the serial number is in the product box.
What exactly happens after ordering a hardware product?
After ordering you will promptly receive an order confirmation via e-mail. After the order has been processed in our database, the package will leave our warehouse on the same day, or, at the latest, the following work day.
Do I receive an invoice for my order?
Yes. You will receive your invoice in PDF format via e-mail when your order is sent out to you. For subscription services, an invoice will be generated on the day of payment/renewal, which can be downloaded in PDF format in your MY ACCOUNT section on our website.