Our support section is designed to help you find answers to your questions and resolve any issues as quickly as possible.
The support area is divided into sections offering specific types of content and support:
Account & Order Help
Obtain information before buying a product and get assistance with a product purchase or registration. In the area Account & Order you will find important information about payments, licenses, registration of our products and downloads. If you have questions about an order that has already been placed, you can chat with us directly during business hours. You can find more contact options to our Order Support staff in the section Order and Payment.
Hardware Help
Get assistance resolving issues with NI hardware products. In the area Hardware Help you will find general instructions for setting up our hardware as well as product-specific troubleshooting tips. If your problem still persists, you can contact our hardware support team via our online form.
Installation and Software Help
For questions concerning the installation or usage of our products, choose either Installation Help or Software Help. If you have further questions, please write a post or add a comment to an existing post in our Support Community. Our product experts will quickly answer your inquiries there. In addition, many other users share their knowledge in the Support Community.
Important note: If you do not find answers to your questions in the areas we suggest, we recommend to use the search bar. The Support Section provides extensive, growing knowledge in a wide range of topics.
Learning
If you want to get to know your Native Instruments products, we recommend to browse the Learning section. If you're looking for tutorials or instructions for the integration of third-party hardware or software, this is the right place.