Note: In this article, we are referring to e-vouchers that are being granted after NI product registrations. The terms & conditions of other NI e-vouchers may vary.
I cannot find my E-Voucher
Once your product has been registered, you will receive a confirmation e-mail stating that your e-voucher can now be redeemed. This email includes the e-voucher code. If you cannot find the e-mail after the registration, please also check your Spam folder. Please note that it may take up to 48 hours after registration to receive your e-voucher.
- Please register your hardware product as explained in this article.
- You can register your software product by installing it with Native Access.
My E-Voucher Code doesn't work
Please note that regular e-vouchers are not valid for the following products:
- Updates, Upgrades, Crossgrades
- NKS partner products
- Hardware products
- Educational licenses
- Subscriptions
- Products that are part of a special offer
If you've tried purchasing any of the products above with your e-voucher, please choose a different product.
There are a few more exceptions. Please also check the full E-Voucher Terms & Conditions here:
1. This e-voucher is valid on all Native Instruments software downloads of products with a respective minimum price of 49,00 € available at the NI Online Shop. It is NOT valid on updates, upgrades, crossgrades, edu licenses, hardware, NKS partner products, or products that are part of a special offer.
2. The e-voucher is personalized and only for use by the appointed addressee/user. It is not transferable and may not be re-sold.
3. The e-voucher expires if not redeemed within six months after receipt.
4. If the total amount of the e-voucher is not redeemed, the holder is not entitled to payment of the remaining balance.
5. Only one e-voucher can be used per product.
6. The e-voucher may not be redeemed for cash.