I Cannot Find GUITAR RIG 5 in Native Access

Symptom

After registering GUITAR RIG 5 (or a KOMPLETE bundle including it), it does not appear in Native Access.

Cause

There are 4 versions of GUITAR RIG 5 which all come with varying amounts of features. Native Access is currently unable to update the license from a smaller version of GUITAR RIG 5 (Player) to a higher version automatically.

Solution

Here is the list ordered hierarchically from the full version of GUITAR RIG 5 PRO with all features to GUITAR RIG 5 Factory Selection with the smallest feature set:

  1. GUITAR RIG 5 PRO
  2. GUITAR RIG 5 ELEMENTS SELECTION
  3. GUITAR RIG 5 LE
  4. GUITAR RIG 5 FACTORY SELECTION

If you register a GUITAR RIG 5 version that falls short of features in comparison to the one you already have, Native Access will not show the smaller version. This is by design.

However, if you register a higher version of GUITAR RIG (or a KOMPLETE bundle including it) and Native Access does not show it, please follow the steps:

1. Open Native Access > Installed products and scroll down to either the entry:

  • Guitar Rig 5 Elements Selection or
  • Guitar Rig 5 LE or
  • Guitar Rig 5 Factory Selection

 

NA_GR_Elements2.png

2. On the right side of the entry you find the tag FULL VERSION. Hover your mouse over FULL VERSION and click REINSTALL.

NA_GR_Reinstall2.png

After the reinstallation process, GUITAR RIG 5 PRO shows up in Native Access as expected.

NA_GR5.png