KOMPLETE KONTROL Error Message: Missing Product

Note: If you are on Mac OS X 10.10 (and higher) or Windows 7 (and higher), you can also use the Repair function in Native Access as explained in this article.

Symptom

You receive this error message when trying to load a preset from the KOMPLETE KONTROL Browser:
Missing Product
Komplete_Kontrol_Missing_Product.png

Cause

You receive this error message if the mentioned product's Library cannot be found in its original location. Usually this happens if the name of the hard drive that contains the Library has changed or if the Library has been moved.

Solution

  1. Open the KOMPLETE KONTROL Preferences and select Library > Factory.
  2. Click on the folder icon of the product's entry.
    KK_Library_Preferences.png
  3. Navigate to the Library's current location and confirm the selection.
  4. Click the Rescan button.
    Rescan.png

You may close the Preferences now.

Alternative Solutions

  • Repair the Library with Native Access as shown in this article.
  • If the name of the hard drive has changed, you can rename it to the original name that is shown in Preferences > Library > Factory.
  • If you have moved the Library, you can move it back to the original location that is shown in Preferences > Library > Factory