Native Access Crashes or Freezes (Mac)

We are sorry for the inconvenience caused by this issue!

In most of the cases, you can solve this issue by manually uninstalling Native Access in order to proceed to a clean reinstall.

1. Uninstall

Please delete the following files and folders from your computer:

  • Macintosh HD > Applications > Native Access.app
  • Macintosh HD > Users > *User name* > Library > Preferences > com.native-instruments.Native Access.plist
  • Macintosh HD > Users > *User name* > Library > Application Support > Native Instruments > Native Access (folder)
  • Macintosh HD > Users > *User name* > Library > Application Support > Native Instruments > Native Access Updater (folder)
  • Macintosh HD > Library > Application Support > Native Instruments > Helper > NiHelperAuth
  • Macintosh HD > Library > Launch Daemons > com.native-instruments.Installer.HelperTool.plist
  • Macintosh HD > Library > Launch Daemons > com.native-instruments.Native Access.Helper2.plist

    Note: The User Library is a hidden folder on macOS. To access it, click Go in the Finder menu bar and press down the Alt key. The Library entry will now appear in the menu.

2. Reinstall

  1. Restart your computer.
  2. Download the full installer for Native Access here on our website and launch the installation process.

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