Native Access crashes during start-up or while scanning your products.
In most cases, Native Access crashes on Windows computers are caused by outdated Windows components. The solutions presented below guide you through installing the updated Window components.
- Run the system file integrity checker, as explained in this article of the Microsoft knowledge base.
- Make sure you have installed the latest Windows updates, as explained in this article of the Microsoft knowledge base.
- If you receive a Windows Error Message with the crash mentioning a msvcp140.dll missing file, the crash is caused by an outdated, corrupted or missing Visual C++ Redistributable Package. Follow the instructions from this page on the Major Geeks website to solve the issue.
- You are using an unsupported Intel Atom CPU. In this case, please get in touch with our support team for more information.
If Native Access still crashes after these troubleshooting steps, please get in touch with our support team using the contact support form.