Our support section is designed to help you find answers to your questions and resolve any issues as quickly as possible.
The support area is divided into sections offering specific types of content and support:
Account & Order Help
In the section Account & Order Help, you can obtain information before buying a product and get assistance with a product purchase or registration by using the relevant Solution Wizards. You can also find important information about payments, licenses, activations, and your NI user account all via the Solution Wizards.
If you have further questions regarding these topics, you can chat with us directly during business hours or submit a support ticket by launching one of the Solution Wizards. You can find further info on our Live Chat in this article.
Install and Uninstall / Tech Support
For all topics regarding the installation of our products, choose Install & Uninstall. Here you will be able to find help quickly or get in touch with our support team by using our new interactive Solution Wizard.
DJ and Music Production / Tech Support
For questions about the usage of our products, choose either the DJ Wizard or Music Production Wizard. Here you will also be able to find the help you need or get in touch directly with our support team by using the relevant Solution Wizards.
Important note: If you do not find answers to your questions in the areas we suggest, we recommend to use the search bar. The Support Section provides extensive, growing knowledge in a wide range of topics:
Hardware Help / Tech Support
Hardware help can also be found in the relevant interactive Solution Wizards. You will find general instructions for setting up your hardware as well as product-specific troubleshooting tips.
For example, to obtain Hardware help for your TRAKTOR controller, start the TRAKTOR Solution Wizard and navigate to the section dealing with hardware:
From there you follow the onscreen prompts to further define and troubleshoot your issue:
If your device remains non-functional, you will be brought to a direct contact option with our Hardware Support team.