Our support section is designed to help you find answers to your questions and resolve any issues as quickly as possible.
The support area is divided into sections offering specific types of content and support:
Further support for specific types can also be found:
Account & Order Help
In the section Account & Order, you can obtain information before buying a product and get assistance with a product purchase or registration by using the relevant self-help wizards. You can also find important information about payments, licenses, activations, and your NI user account all via the self-help wizards.
If you have further questions regarding these topics, you can chat with us directly during business hours or submit a support ticket by launching one of the self-help wizards. You can find further info on our Live Chat in this article.
Download and Installation / Tech Support
For all topics regarding the installation of our products, choose Download and Installation. Here you will be able to find help quickly or get in touch with our support team by using our self-help wizard.
DJ and Music Production / Tech Support
For questions about the usage of our products, choose either DJ or Music Production. Here you will also be able to find the help you need or get in touch directly with our support team by using the relevant self-help wizard.
If you do not find answers to your questions in the areas we suggest, we recommend to use the search bar. The Support Section provides extensive, growing knowledge in a wide range of topics:
Hardware Support/ Tech Support
Hardware Support can be found by clicking the corresponding option as shown here:
Hardware Support can also be found in the relevant self-help wizards. You will find general instructions for setting up your hardware as well as product-specific troubleshooting tips.
For example, to obtain Hardware Support for your TRAKTOR controller, start the TRAKTOR self-help wizard and navigate to the section dealing with hardware:
If your device remains non-functional, you will be brought to a direct contact option with our Hardware Support team.
NI Community Forum / Support for Free Products
The NI Community Forum provides a space for users to help other users with everything from download/installation to setting up, tips and tricks, and everything inbetween. Product experts are on hand to assist, no matter how simple or complicated the issue may be.
Further to the NI Community Forum, the Official Native Instruments YouTube Support Channel covers beginner guides as well as more advanced setup scenarios.
If you do not find answers to your questions in the areas we suggest, we recommend to use the search bar on the Support Homepage. The Support Section provides extensive, growing knowledge in a wide range of topics.