Our support section is designed to help you find answers to your questions and resolve any issues as quickly as possible.
The support area is divided into sections offering specific types of content and support:
Account & Order Help
In the section Account & Order Help, you can obtain information before buying a product and get assistance with a product purchase or registration. Additionally, you can find important information about payments, licenses, activations, and your NI user account.
If you have further questions regarding these topics, you can chat with us directly during business hours. Or you can submit a ticket to our Order Support staff using the Support Form. You can find both options below the list of articles in the individual sections, e.g. here: Order and Payment.
Installation and Software Help / Tech Support
For questions about the installation or usage of our products, choose either Installation Help or Software Help. If you cannot find what you are looking for or have further questions, you can contact our product experts. You can find the button "Get Tech Support" below the lists of articles in the specific sections, e.g. here: Installation.
Clicking "Get Tech Support" will lead you to the Support Community. Here you can create a new post or add a comment to an existing post. Our product experts will answer all your inquiries there. In addition, many other users share their knowledge in the Support Community.
Important note: If you do not find answers to your questions in the areas we suggest, we recommend to use the search bar. The Support Section provides extensive, growing knowledge in a wide range of topics.
Hardware Help / Tech Support
In the area Hardware Help, you get assistance resolving issues with NI hardware products. You will find general instructions for setting up your hardware as well as product-specific troubleshooting tips.
If your problem still persists, you can contact our hardware support team via our online form. You can find the contact options below the list of articles, e.g. here.
If you need assistance with your controller, click the button "Get Tech Support". If your hardware is physically damaged, you can directly contact our "Repair Service":
If you want to get to know your Native Instruments products, we recommend browsing the Learning section. If you're looking for tutorials or instructions for the integration of third-party hardware or software, this is the right place.