Symptom
When opening MASSIVE X, the preset browser appears empty.
Cause
MASSSIVE X's plug-in and Factory Library are separate installations. After installing MASSIVE X you also have to install the Massive X Factory Library.
Solution
- Open Native Access and log in.
- Install the Massive X Factory Library from the Not installed tab.
Note: For owners of KOMPLETE 12 (Ultimate), the Massive X Factory Library will not initially appear in Native Access. It will become available once the MASSIVE X instrument has been installed.
If you cannot find the MASSIVE X Factory Library in the 'Not installed' tab after installing MASSIVE X, wait a few minutes and press the refresh button. If you are still experiencing issues, please contact our experts in the Support Community.
Note: if you are missing the Factory Library for the MASSIVE X Demo version, ensure you download it from the bottom of this page.