In general, Native Instruments hardware is sold bundled with software (with the exceptions being the TRAKTOR KONTROL X1 MK2 and TRAKTOR KONTROL F1).
Both the hardware and software serials must be registered to your account in order to have access to the software and to be eligible for support for that product.
What happens if you purchased the hardware without software?
If the former owner is unwilling or unable to provide you with the hardware and software serials, the hardware will only be usable as a midi controller.
In order to get access to the software it is necessary to own a software license, which can be purchased retrospectively. Click on the link below which corresponds to the software you wish to acquire:
- TRAKTOR PRO 3
- KOMPLETE KONTROL (included in KOMPLETE 12 SELECT)
Note: the free KOMPLETE START also includes the KOMPLETE KONTROL software.
If you have purchased a 2nd hand MASCHINE product and the seller is unable or unwilling to provide the software serial, please contact support directly here.