Native Instruments has introduced Live Chat support for all your questions regarding:
- Orders
- Serial numbers
- Activations
- Licensing
- Payment
NI's Live Chat allows you to ask questions and get answers quickly. Additionally, you can submit a ticket request if needed.
You can find our Live Chat on the Account and Order Support Help Page.
The Live Chat business hours are:
Central European Time (CET):
Monday to Friday 13:00 - 16:00 (Order and Registration Support)*
Pacific Standard Time (PST):
Monday to Friday 13:00 - 16:00 (Order and Registration Support)*
Japan Time (JP):
Monday to Friday, 13:00 - 16:00 (Registration Support)
Monday, Wednesday, Thursday, Friday 13:00 - 14:00 (Order Support)*
* excluding public holidays.
- Outside of Live Chat business hours, you can use our Account Wizard or Order Wizard.
- For all topics regarding the installation of our products, choose our Install & Uninstall Wizard.
- For questions about the usage of our products, choose either our DJ Wizard or Music Production Wizard - or get in touch with our experts and other users in the Support Community.
- For presales inquiries, you can find Live Chat support on our product pages during business hours.
- You can find detailed information on how to get support at NI in this article.