Native Instruments has introduced Live Chat support for all your questions regarding:
- Orders
- Serial numbers
- Activations
- Licensing
- Payment
NI's Live Chat allows you to ask questions and get answers quickly. Additionally, you can submit a ticket request if needed.
You can find our Live Chat on the Account and Order Support Help Page under ACCOUNT & REGISTRATION or WEBSHOP & ORDERS respectively.
The Live Chat business hours are:
Central European Time (CET):
Monday to Friday 13:00 - 16:00 (Order and Registration Support)*
Pacific Standard Time (PST):
Monday to Friday 13:00 - 16:00 (Order and Registration Support)*
Japan Standard Time (JST):
Monday to Friday, 13:00 - 16:00 (Registration Support)
Monday, Wednesday, Thursday, Friday 13:00 - 14:00 (Order Support)*
* excluding public holidays.
- Outside of Live Chat business hours, you can contact our Account and Order teams on this page.
- For all topics regarding the installation of our products, contact our Download & Installation team here.
- For questions about the usage of TRAKTOR or other-related hardware, contact our DJ team.
- For questions relating to MASCHINE or KOMPLETE products, contact our Music Production teams.
- You can find detailed information on how to use the NI Help Center and get support on this page.