In recent months, we’ve seen an unprecedented increase in usage of, and demand for Native Instruments products, as the COVID-19 crisis continues to force many to stay at home. We’re pleased that so many people are turning to music and Native Instruments during this time. But this has also created an enormous challenge for our customer support team.
This means we’ve had to temporarily pause our contact options for technical and product questions as we work through the backlog. Chat support will also be temporarily unavailable. You can still get help with orders, registrations, installations, and account questions via email. But for now, please check our extensive knowledge base area, or ask on our user forum if you have a technical or product related question.
This is already a challenging and stressful time for many, and the health and wellbeing of our team and their families is our first priority at this time. We ask for your patience and understanding during this temporary measure and we will be back with you soon.
The Native Instruments Support Team