My Massive X Browser is Missing Presets

Symptom

After installing a Massive X Expansion, the new presets do not appear in the MASSIVE X browser.

Cause

This issue is usually caused by an outdated version of Massive X and/or the Massive X Factory Library.

Solution

Start Native Access and click the Updates tab. If any updates appear in this section, please install them.

If the issue persists, please continue:

Solution for Mac users

Reinitialize the Massive X database as follows:

  1. Click Go in the Finder menu bar while holding down the alt key on your computer's keyboard. Choose the appearing Library entry in the drop-down menu.
    Go_library.png
  2. In your user Library folder, navigate to Application Support > Native Instruments
  3. Delete the Massive X folder.
  4. Restart your DAW and load an instance of Massive X. It will regenerate its database and the new presets will now appear.

Solution for Windows users

This is most likely due to a plug-in administration issue. Follow these steps to resolve the problem:

  1. Start Native Access and click Preferences on the left.
  2. Take note of the VST Location (64 bit). In our example, we have chosen the custom location C:/VSTPlugins:
    NA2_VST_LOCATION.png
  3. Open your DAW and navigate to the preferences where you can configure the VST folder locations.
    In the plug-in preferences of your DAW, you will be able to add or browse to the folder which contains your VST plug-ins. For example, in Maschine's Preferences, under Plug-ins > Locations, the VST Location (64 bit) from Native Access can be added to the list by clicking the Add button:
    M_AddLocation.png
    In Ableton Live, this option is found in:
    Preferences > Plug-ins > Plug-In Sources (Live 10.1 and later)
    Preferences     > File Folder > Plug-in Sources (versions previous to Live 10.1)
    plugins_3.PNG

    If you are using a DAW other than Ableton Live, then please refer to the documentation for your specific DAW for steps on how to add a VST folder location.

  4. Restart Native Access and go to Library > Installed to reinstall Massive X.
  5. Scroll to the Massive X listing and select Reinstall from the three dots menu.
    NA2_REINSTALL.png

    Note: See this article to learn more about reinstalling NI products with Native Access.

  6. Once Massive X has been reinstalled, restart your DAW. It should now scan the folder where the correct version of Massive X is located. Your presets will now appear.

If the new presets still do not appear, reinitializing the Massive X database manually should resolve the issue:

  1. In the Windows File explorer, navigate to the following folder:
    • C: > Users > Username > AppData > Local > Native Instruments 

      Note: "AppData" is a hidden folder. Read this article to learn how to display hidden folders on Windows.

  2. Delete the Massive X folder.
  3. Restart your DAW and load an instance of Massive X. It will regenerate it's database and the new presets will now appear.