Support Links
NI Help Center Start Page
Shows all the categories below and a search function to browse 900 support articles & videos.
Account & Registration Support
For all issues with your registration, NI account, password or license transfer.
Webshop & Order Support
For all question about a purchase in our web shop, like invoices, shipping times, product returns, etc.
Download and Installation Support
For all issues with Native Access or the download, installation or uninstallation of your product.
Interactive Wizard available to contact Support. CLICK HERE!
Music Production Support
All music production related categories, like MASCHINE, KOMPLETE KONTROL, KONTAKT, etc.
Interactive Wizards available in each category to contact Support. CLICK HERE
DJ Support
For all TRAKTOR related info.
Interactive Wizard available to contact Support. CLICK HERE!
Hardware Support
For damaged controllers (caused by liquid spillage, fall damage, etc.): CLICK HERE!
Note: for all instructions regarding hardware setups and product-specific troubleshooting tips, use one of the music production / DJ categories.
NI Community Forum / Support for Free Products
The NI Community Forum provides a space for users to help other users with everything from download/installation to setting up, tips and tricks, and everything in between. Product experts are on hand to assist, no matter how simple or complicated the issue may be.
Further to the NI Community Forum, the Official NI YouTube Support Channel covers beginner guides as well as more advanced setup scenarios. Further product walkthroughs and video tutorials can be found on the Official NI Products Youtube Channel.
If you do not find answers to your questions in the areas we suggest, we recommend to use the search bar on the Support Homepage. The Support Section provides extensive, growing knowledge in a wide range of topics.