Note: If you forgot your login info or can't log in, please use this form: Account Login & Password Support.
Here's how to contact the Native Instruments support:
- In all sections of the NI help center, you will find a button at the bottom of the page that lets you Log in to contact support:
- Click the button, add your Native ID (email address) and password and click Login:
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Scroll down on the page. You will find either a "Need any help?" button in the lower right, which will open our NI Chat Assistant. If no agent is available, it will automatically create an email ticket for you:
Or you will find a "Contact Support" button that opens a short questionnaire you can use to create an email ticket:
Support Links
NI Help Center Start Page
Shows all the categories below and a search function to browse 900 support articles & videos.
Account Support
For all issues with your NI account, license transfers, 2nd hand purchases, etc.
Purchase Support
For all question about a purchase in our web shop, like vouchers, shipping times, product returns, etc.
Native Access Support
For all issues with Native Access or the download, installation or uninstallation of your product.
Product Support
All product usage related categories, like Maschine, Komplete Kontrol, Kontakt, Traktor, etc.
Hardware Support
For damaged controllers (caused by liquid spillage, fall damage, etc.), use the Hardware Repairs button: CLICK HERE!
Note: for all instructions regarding hardware setups and product-specific troubleshooting tips, use one of the music production / DJ categories.
NI Community Forum / Support for Free Products
The NI Community Forum provides a space for users to help other users with everything from download/installation to setting up, tips and tricks, and everything in between. Product experts are on hand to assist, no matter how simple or complicated the issue may be.
Further to the NI Community Forum, the Official NI YouTube Support Channel covers beginner guides as well as more advanced setup scenarios. Further product walkthroughs and video tutorials can be found on the Official NI Products Youtube Channel.
If you do not find answers to your questions in the areas we suggest, we recommend to use the search bar on the Support Homepage. The Support Section provides extensive, growing knowledge in a wide range of topics.