My Native Access Downloads Are Taking Too Long

Symptom

When installing a product with Native Access, the download process is taking an unusually long time.

Cause 

Slow download speeds can have a number of causes. Below are the most common solutions.

Solutions

1. Testing your download speed

Firstly, check the download bandwidth speed of your internet connection in order to acertain that your network connection is working as expected. You can test your Download and Upload speeds at this link: https://testmy.net/

2. Resetting your network gear

A power cycle of your network gear can often resolve connection issues.

Simply unplug all of your network equipment (router, modem and any switches). Wait 10 seconds and then reconnect them. Once they have rebooted, try downloading your products from Native Access again.

3. An unsupported VPN Network is being used

If you use a VPN Client, please try disabling it while running Native Access.

4. Use a cable connection instead of WiFi

A WiFi connection can get interrupted causing Native Access to not perform as expected. Using a cable connection can avoid this behavior.

5. Network capacity

Scheduled cloud tasks, syncing, streaming or file sharing on your network could cause slow download speeds in Native Access. Try disabling these while downloading your NI products.

Further troubleshooting

Please choose if you are using a Mac or Windows computer.

Mac

1. FileVault is enabled

Please turn off FileVault to see if this resolves the issue:

  1. Navigate to Apple menu > System Preferences and then click Security & Privacy.
  2. Click the FileVault tab.
  3. Unlock the pane by clicking the lock in the lower-left corner and enter the administrator username and password.
  4. Click on Turn Off FileVault.

Then try downloading your products from Native Access again.

2. MacKeeper / Mac Tonic / Mac Auto Fixer / are installed

Programs such as MacKeeper, Mac Tonic, Mac Auto Fixer, etc., use routines which can block Native Access in the background. We recommend uninstalling the tools from your system.

3. Firewall is blocking Native Access

Please try disabling your Firewall in order to give Native Access the required permissions to download your products. 

Follow these steps to disable Firewall:

  1. Navigate to Apple menu > System Preferences.
  2. Click Security or Security & Privacy.
  3. Click the Firewall tab.
  4. Unlock the pane by clicking the lock in the lower-left corner and enter the administrator username and password.
  5. Click Turn Off Firewall.

Once disabled, try downloading your products from Native Access again. If you wish to reenable your Firewall, follow the above steps again and choose Turn on Firewall.

Firewall applications from 3rd-party developers should also be disabled.

4. A Proxy server is being used

Please try disabling your Proxy.

  1. Navigate to Apple menu > System Preferences.
  2. Select Network.
  3. From the left pane, select the network service you want to disable the proxy settings on, then click the Advanced... button.
  4. Select the Proxies tab and untick all the protocols under Select a protocol to configure.
  5. Click OK once done.

Once disabled, try downloading your products from Native Access again. If you wish to reenable your proxy server once the downloads are complete, repeat the steps above and reenable all the protocols under Select a protocol to configure.

5. Antivirus is blocking Native Access

If you are experiencing problems downloading products from Native Access, try deactivating any antivirus programs which may be running. 

Windows 

1. Firewall is blocking Native Access

Follow these steps to disable firewall:

  1. Click on the Windows icon on the bottom left of your screen and enter “Windows firewall”.
  2. Click on Windows Defender Firewall in the search results.
  3. In the menu pane, select Turn Windows Defender Firewall on or off.
  4. Select Turn off Windows Defender Firewall for both networks (private and public).

Try downloading your products from Native Access again. Once downloaded, we recommend reenabling the Windows Defender Firewall.

Firewall applications from 3rd-party developers should also be disabled.

2. A Proxy server is being used

  1. Click on the Windows icon on the bottom left of your screen and type 'Proxy'.
  2. Click on Change Proxy Settings entry in the search results.
  3. Switch the option Automatically detect settings to ON.
  4. Switch the option Use a proxy server to OFF.

Once disabled, try downloading your products from Native Access again.

3. The Windows User Temp folder is defective

Please follow the steps carefully in order to delete the content of the User Temp folder: 

  1. Navigate to the following location on your system: 
    C: > Users > *your username* > AppData > Local > Temp

    Note: The temporary folder is hidden by default. Learn how to show hidden files and folders in this article.

  2. Select all files and folders in the Temp folder by pressing Ctrl+A on your keyboard.
  3. Delete all selected items by right-clicking and selecting Delete from the context menu. Note that some files and folders cannot be deleted.

Once you have completed the steps above, try downloading your products from Native Access again.

5. Antivirus is blocking Native Access

If you are experiencing problems downloading products from Native Access, try deactivating any antivirus programs which may be running.