Product Pictures are Missing in the Komplete Kontrol / Maschine 2 Browser

Symptom

Thumbnail picture icons are not displayed in the KOMPLETE KONTROL or MASCHINE 2 browser.

Example.png

Solution

The steps below explain what files and folders must be deleted in order to reset the thumbnails. 

Instructions for macOS

  1. Close KOMPLETE KONTROL / MASCHINE and all other audio software.
  2. Open a Finder window and go to the following location:
    Macintosh HD > Users > Shared
  3. Locate the folder named NI Resources and move it to the trash.
  4. Next, click Go in the Finder menu bar while holding down the option / alt key on the computer keyboard. Choose the Library entry that appears in the drop-down menu.
    GoMenuFinderUserLibrary.png
  5. In the user Library folder, navigate to the following location:
    Application Support > Native Instruments
  6. Locate the Komplete Kontrol and Maschine 2 folders and move them to the trash.
  7. Next, in the same user Library folder, navigate into the folder named Service Center and move the file named pal.db to the trash.
  8. Empty the system trash and then open Native Access:
    Macintosh HD > Applications > Native Access.app
  9. Within Native Access, click the Refresh button and allow it to scan for a moment.
    NA2_REFRESH.png
  10. Open the KOMPLETE KONTROL / MASCHINE 2 software in standalone mode and allow it to rebuild its database.

The thumbnails should now appear in the KOMPLETE KONTROL / MASCHINE 2 software Browser.

Instructions for Windows

  1. Navigate to the following location:
    C: > Users > Public > Documents
  2. Locate the folder named NI Resources and move it to the trash.
  3. Next, navigate to:
    C: > Users > "Username" > *AppData > Local > Native Instruments

    *Note: The AppData folder is hidden. This article explains how to access hidden folders on Windows systems.

  4. Delete the folders named Komplete Kontrol and Maschine 2.
  5. Then, navigate to:
    C: > Users > "Username" > Documents > Native Instruments > Service Center
  6. Locate the file named pal.db and move it to the trash.
  7. Open Native Access:
    C: > Program Files > Native Instruments > Native Access > Native Access.exe
  8. Within Native Access, click the Refresh button and allow it to scan for a moment.
    NA2_REFRESH.png
  9. Open the KOMPLETE KONTROL / MASCHINE 2 software in standalone mode and allow it to rebuild its database.

The thumbnails should now appear in the KOMPLETE KONTROL / MASCHINE 2 software Browser.