Native Access Error Message: "You cannot start Native Access from the mounted disk" (macOS)

Symptom

When attempting to start Native Access, the following error message appears:

An error occurred

You cannot start Native Access from the mounted disk.

NA_error_message_you_cannot_start_NA_from_the_mounted_disk.PNG

Cause 

This error occurs when Native Access has not been correctly installed.

Solution

  1. While installing Native Access, you will be instructed to "Drag and drop the Native Access icon to your application folder.":
     Install_Native_Access_image.PNG
  2. This must be done within the presented window. Click on the large Native Access icon and drag it to the Applications folder.
    Drag_Native_Access_folder_to_Applications_folder.gif

Once you have done this, you will be able to start Native Access successfully from your Applications folder.