Native Access Is Stuck on Installing Previews

Symptom

When installing Previews with Native Access, the installation gets stuck and doesn't finish.
NA_PreviewsStuck.png

Cause

This problem occurs if the total length of the path where the installation files are created exceeds the maximum length defined by Windows.

Solution

Please choose a shorter file path as Content Location in Native Access:

  1. Start Native Access and open Preferences > File Management.
  2. Click Browse for Content Location and select a new folder. Make sure that the path is as short as possible:
    NA_Content.png
  3. Start the Previews installation again.

If Native Access is still stuck, please carry out the following workaround:

  1. Quit Native Access and restart your computer (this is really important).
  2. Download the Previews installer and start it.
  3. Make sure to select a short installation path.
  4. After the installation, close the installer and start Native Access.

The Previews are now authorized and available in Komplete Kontrol and Maschine.