Solving problems regarding updating / uninstall / reinstall NI products (Windows) [en-us]

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    Scott Reinwand

    This seems to have gotten me a step further as far as uninstall, but after using the registry removal tool the products don't show up in the "not installed" part of native access even after a reboot, refresh, etc. 

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    martyn starkey

    Thanks - this DID work for me and allowed me to reinstall the 3 products I needed to - shouldn't this whole process be a lot easier with uninstall options within the program bundle itself - not left to (thankfully) a single post that I've spent days looking for an answer to

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    I'm glad I found this.  The tool worked, but it should be integrated into the Native Access app.  Or even better, have your uninstallers perform this action automatically instead of leaving registry keys behind.

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    a j norman

    I agree with Dave 's comment, this should be easier to accomplish, without hunting down this tool. 

    Personally I think Native Access has been dumbed down / oversimplified, making any customization or troubleshooting far too difficult to achieve .

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    Mark Leake (Edited )

    This helped me also, after my "Kontakt 5.dll" files went missing upgrading to Kontakt 5.6.8.

    But Native Access is so dumbed down now that it's not possible to understand or fix any issues. You can't reinstall Kontakt. You can't find a manual installer for the current version of Kontakt. And you can't even find the installer that Native Access downloaded just a few minutes ago to try installing manually. You can't change any of the install paths. Older Kontakt versions don't work either, because NI now force new instruments to be encoded in the latest version of Kontakt. Nothing works.

    The only solution I've found so far is this registry tool. But is should just be included as a button in the Native Access product.

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    John Yezeguielian

    This is a Windows program, correct?  Got a Mac version, or can you tell us where the setup file for NI is at, so we can delete it and let it figure out where they are now that I'm on a different machine?

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    Dmitry Lifshitz

    Hi, didn't help me. 

    It removes the library, installs it back, but when I am trying to open nki file of the library, Kontakt asks me again to use Add Library tab, and then opens Native Access, I am adding a serial again, but nki files cannot be opened.

    I use Kontakt 5.6.8, the Library is "First Call Horns KP2"

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    Michi @ NI

    Hi Dmitry,

    this is a complete different issue.

    It is a known issue. We are currently working on it. 

    Until then, we kindly ask you for your understanding and thank you for your patience.


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    Dan Strong

    Any update on this issue for Mac users?


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    robert neal

    this did not help me either. I cannot reload any of the symphony string products the I purchased with the ultimate 11 bundle. cant get the new basement era that I purchased either. Nor the sound iron they just advertised as a bundle.  And I cant get anyone on the phone except being on hold. Plus! all my picture Icons in the software under the instruments tab, or groups tab. All pictures of Icons gone!

    I feel I have tried almost everything. Even this Reggit tool.

    Im using windows 10 with latest updates and maschine  with latest updates

    Everything is coming up with an error message  stating: Internal error During  activation

    Help please!!

    Everthing keeps coming up with Internal error


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    Larry J Reckling (Edited )
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    Ricky Cortero

    Hello, this did not work for me either. I was able to install everything correctly except Preview. I tried this Reg Tool however, it does not recognize the Preview program from my installed list. So I can't remove it, nor can I install it. Below is a screenshot of what Reg Tool sees. Is the program below the Preview program somehow renamed?

    Installed on Windows 7



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    james sandweiss


    I am new to NI and I have a SSD Boot Drive that only has 500GB. When installing NI Instruments it alwas puts everthing on my boot drive under program files or x86 program files.. If I want to store everything on an external 4tb Drive is that OK to do. Like setup a new Komplete 64bit and a Komplete 32bit Folder on a spare drive? Will that work?

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    Phillip Skains

    I'm having an issue reinstalling Maschine 2. It appears in the "Not Installed" section of Native Access and when I click install, it runs the set up and claims it was installed successfully, but it doesn't. If I restart Native access, it is again listed as not installed. Running Windows 8.1. Anyone have any ideas for this?

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    Richard Henry

    keep getting error message saying cant uninstall u

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