S4 mk3 controls require calibration [en-us]

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    Mark @ NI

    Hi Donatos, 

    to begin with, we'd like to ask you to perform the recalibration process one more time. In fact, the process is a bit sensitive and I have helped more than one other affected user by pointing this out and asking for a thorough repetition. 

    If this attempt should equally fail, please shoot a little video clip which shows your Gains both on your S4 and in your Traktor software, load it up to YouTube and post the link here. Thank you!

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    Davide Buffoni
    Hello, I have the usual Knob calibration problem on the s4 mk3. On the video they are a-3db while on the controller everything is zero. I downloaded version 3.11 as you described and I calibrated again but I didn't solve the problem. I contacted the assistance and they tell me it is a hardware problem but I don't think I saw the number of people experiencing the same problem. I have a MacBook Pro and I have never had these problems with the previous s2-s4 mk2. answer on the matter
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    Mark @ NI

    Hi Davide, 

    please check the comment above yours and follow the steps. If another thorough recalibration attempt should fail, please post a link to a video. Thanks in advance! 

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    Steve Fernandez webb

    Hello again MARK @ NI    I try to download the file for recalibration more than 20 times and always appears this message at the end of the downloading process "error reading file" ... its impossible to install.    I have the latest version of Traktor and a MacOS 10.13.

       can I have another link or maybe can you send my the right file to my mail??

    thank you

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    Mark @ NI

    Hi Steve, 

    I have tried to reproduce your report on two separate machines - without any download issue at all. I suspect a temporary disturbance, therefore I would like to ask you to try again and let me know the result. 

    Thanks in advance! 

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    Steve Fernandez webb (Edited )

    Hello again Mark.
    Well I have tried it again with my MacBook with the same result.
    I decided to try downloading with another machine and then move the files to my MacBook and YES a can download and unzip with the other machine but now I have a error message when trying to install.

    I can send you the code of the message if you need it.


    Another issue I found it's that the tempo fader it's not responding correctly.
    If I move the tempo fader and then I load a new track on the deck (or if I activate the SYNC,move the tempo fader, and the turn off the SYNC) the amount of movement on the software's tempo fader it's reduced drastically.
    Is this going to be fixed with recalibration? Thanks

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    Jozef Rams

    Hi Mark,

    I have the same problem with the filter FX knob. I have all the latest updates and I've also tried calibration. Nothing works. Can you help me please?

     

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    Mike Sunda

    Hi, 

    can't open the recalibration Tool. It says test period expired. What is the update on this? I have a S4 MK3 and it also needs recalibration.

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    Klaudiusz Zieba

    Same As above > Recalibration Tool says "Test period expired"

    What is the update ????

    I have a S4 MK3 and it needs recalibration, gosh.... it is annoying :)

    NI please support !!

    Klaudiusz

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    Aurelien Clement (Edited )

    Hi NI guys,

    I have the similar issue as mentioned herewith. One of my EQ is recently suffering a calibration delta: channel A EQ Hi is off +4% in Traktor software while physical button is well in central position within the S4 MK3 itself.

    I have seen that you mentioned here a "NI tool" to proceed to a recalibration. Please send me the download link of that tool in order to go on / solve my issue.
    FYI the Traktor download link in v. 3.1.1 doesn't work anymore (test period expired)

    Thank you by advance.

    Kind regards, Aurelien Sm'Art

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    Aurelien Clement (Edited )

    Dear all,

    Receiving today a friendly answer from Nick (NI support team) please find below the updated web link to retrieve a new & still working 3.1.1 calibration build allowing Traktor Kontol S4 MK3 knobs calibration.

    ----------------------------

    Windows:

    https://drive.google.com/open?id=1_labXCKtZ6BTajrI5kM8rbYOyHNJ-B92

    Mac:

    https://drive.google.com/open?id=1H89rHFWYaolbqSCZhku903WO3J6otrP1

    You will need to download and run (not install) a Traktor build which will be used only for the recalibration. Please do the following:

    Installation
    the user must do the following steps to recalibrate his unit:

    • make sure the official version Traktor Pro 3.1.1 8 is installed and authorized on the computer
    • download the Traktor Pro 3.1.1 1 build from the link below, unpack it and launch it via double-click
    • connect and power-on the S4MK3
    • in Traktor go to Preferences > S4MK3 > Calibration
    • Chose to either calibrate the upper FX units or the entire Mixer Section and follow the instructions


    Note: all knobs of a section must be calibrated.  Omitting individual knobs will result in mis-calibration of these individual knobs.

    The calibration data is stored in the S4MK3 so that after successful calibration, therefore please discard the special Traktor build and continue using the installed official version 3.1.1 8

    ----------------------------

    Musically,

    Aurelien Sm'Art

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    Spin

    Any way of calibrating the S2 MK3 gain knobs and crossfader?

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    Guido Jongbeis

    I used the calibration tool as well on Mac, as one of my mixer FX knobs was slightly off, works flawlessly. Consider making it as part of the main product, as many of us need it.

    Well done NI.

     

    Guido.

     
     
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    Mark @ NI

    @Spin: Unfortunately, this is not possible. If you are dealing with miscalibrated knobs on an S2MK3, please reach out to our Hardware Support - please use the CONTACT REPAIR SERVICE button at the bottom of this page.

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    Stéphane LEPAGE

    Hello, i have Traktor 3.2.0 60 on Mac, the problem (Mixer FX C and Hi A) it's solved with 3.1.1 calibrate version, thank you ! 

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    Olli Mäki (Edited )

    Hi,

    Update: So this was my first time trying the MK3 and after I played a few songs and used the tempo fader and then leaft it at zero between songs it recognized the correct zero position and now it's right where it's supposed to be again.
    So no calibration needed afer all :D


    Original post: I'm also having an issue with my tempo faders. The deck B is 1,3% off from the center.

    I'm running Traktor 3.2.0 and in Preferences -> Traktor S4 Mk3 -> There is no calibrate button/option.

    How do I recalibrate?

     

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    Joris Nooren

    Hello,

    My mixer fx knob of channel D was 8% off in the zero position. I recalibrated the knobs on a Mac via the link but the problem isn't solved.

    Can this be a hardware problem?

     

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    Mark @ NI

    Hi Joris, 

    since it is crucial to conduct the recalibration in a very thorough fashion and to the very end, I'd like to ask you for a second attempt. I have worked quite a few support cases in which a second round of recalibration resolved the issue. 

    Please make sure you follow all the steps described in the first post of this thread. This is a mandatory step before I can even think about assigning your case to our Hardware Support team. 

    Thanks!

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    Joris Nooren

    Hello Mark,

    Thanks for the reply. I just followed the procedure once again step by step according the first post. I even tried it a third time. Problem is not solved unfortunately.

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    Joris Nooren

    Hello Mark,

    How do we proceed? Do I need to make a ticket?

    Joris

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    hannjoes (Edited )

    Hello Mark, 

    I tried it many times but my Low EQ Knob on B is always on +6%. I already installed everything again but nothing helps :(

    I am sure that this Problem came with the new Firmware for the S4 MK3 (0.6.0) because before everything was fine...for 3 hours.

    Edit: "Missing controller TSIs" is shown every time when I start the calibrate app.

    It really sucks to buy this stuff and then trying to fix it instead of using it...hope you can help me. A quick support via phone/chat would be great though.

    Johannes

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    jatoro

    Hi @Mark.

    I have been calibrating the Traktor Kontrol S4 MK3 controller.

    In principle everything went perfectly, except for the gain of channels A and C.

    The gain of channel A, has to be moved + 7db (hardware) to be at 0db (software - in the Traktor mixer on the screen); and the gain of the C channel, has to move -6db (hardware) to be at 0db (software).

    I've tried several times, but it always gives me the same result in these 2 gain potentiometers or gain controls.

    The rest have been well adjusted, having an equivalence from software to hardware.

    Could you, please, tell me how to fix it?

    Thank you.

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    Pantelis Zoumpoulidis

    I just bought a new S4 MK3 and my left tempo needs recalibration. Your link only calibrates EQ and FC not tempos. I am in a hurry please find me a solution

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    Simon Tunstell

    Hey Mark

    Yep ditto I am having issues also but with my EQ's, only just purchased the unit.

    I have just purchased a S4MK3 and I am having issues with 2 of the EQ's on deck D. When the mid and low EQ's are centred on the mixer they don't centre on the software. When centred on the mixer the low EQ says +8% and the mid says +6% on the software.


    I have downloaded the calibration beta as instructed and tried to calibrate around 8 times to centre the software to the hardware but with no luck.


    I have noticed when I touch the 2 EQ pots and gently move them with out going off the centre notch the software EQ changes by 1% from either side, none of the others have this issue.

    Any fixes on this issue as the calibration beta software doesn't work

     

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    Carsten (Edited )

    The recalibration with Traktor Pro 3.1.1 8 seems to have no effect. From the distributor Thomann / Germany I got the information, that a calibration of this failure is not possible. Meanwhile I received two other S4 Mk3 devices, all with the same problem at different EQs, one also at one pitch fader.

    For me it is not transparent, why the calibration doesn't work. Maybe that is why the calibartion feature is not shown in the latest Traktor Software 3.2.0 ?!

    The production quality check to address this issue.

    When will this issue be solved by a working calibration option in the next Traktor update?! When will NI intruduce a quality check to ensure deleveries of well calibrated S4 mk3?

    Carsten

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    Pantelis Zoumpoulidis

    @Mark

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    Benjamin Kremer

    @Pantelis: Did you try to reset the tempofader?! Bring it in middle position then hold shift and press the Master/Reset Button. I think this will work and fix this issue.

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    Pantelis Zoumpoulidis

    @Benjamin
    First of all, thank you for your advice. Tried it in both TT and JOG modes but nothing happened. I think it needs recalibration.

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    Abdiel lO

    HOLA TENGO PROBLEMAS DE CALIBRACIÓN DE  LA PERILLA DE  MEDIOS DE UNA S4 MK3 ESPERO . SU RESPUESTA Y SE LE PUEDA DAR SOLUCION GRACIAS MI CORREO ELECTRONICO ES abdiel10_@hotmail.com

     

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    Mowe (Edited )

    I also need to recalibrate the EQ & FX knob on channel A & C (Traktor Pro 3.2.1).

    Thx for patch ;)

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