S4 mk3 controls require calibration [en-us]

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  • Official comment
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    Mark @ NI (Edited )

    Important Note: Please read this message thoroughly before you apply the steps. Any carelessness may result in additional mis-calibration!

    What will happen now?

    You will need to download and run (not install) a Traktor build which will be used only for the recalibration. Please do the following:

    Installation
    the user must do the following steps to recalibrate his unit:

    • make sure the official version Traktor Pro 3.3.0  is installed and authorized on the computer
    • download the Traktor Pro 3.3.0 build from the link below, unpack it and launch it via double-click
    • connect and power-on the S4MK3
    • in Traktor go to Preferences > S4MK3 > Calibration
    • Chose to either calibrate the upper FX units or the entire Mixer Section and follow the instructions



    Note: all knobs of a section must be calibrated.  Omitting individual knobs will result in mis-calibration of these individual knobs.

    The calibration data is stored in the S4MK3 so that after successful calibration, therefore please discard the special Traktor build and continue using the installed official version 3.3.0
    Resources:

    Mac
    Kontrol S4 Mk3 3.3.0 Calibration Beta - MAC
    Win
    Kontrol S4 Mk3 3.3.0 Calibration Beta - WIN

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  • Avatar
    Elvis Lewis

    Thanks the tool fixed my problem...

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    Mark @ NI

    Hello Aleksandr, I have sent you a reply to your existing support ticket since it seems as if we are dealing with an individual issue here. Please check your email and stick to that channel from now on. Thank you!

    Hello Gabriel, you are referring to a completely different issue. I have created a ticket for you to gather more info on your system configuration. Please check your email inbox!

     

    I have sent out the calibration tool out to everyone who requested it.

     

     

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    Mark @ NI

    I have just learned today that the Calibration build carried a time-out. I will send out an updated version a.s.a.p.!

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  • Avatar
    Aleksandr *GARUDA* Zubov

    Hi
    Mark @ NI

    My colleague has a problem with the controller.
    Need your help!

    1) Gain on the left deck is triggered in the zero position and the maximum is greater, not as not adjustable.
    2) does Not work in the mix! that is the volume knob of two tracks when mixing.

    video: https://cloud.mail.ru/public/8zDp/BK2FGp8gt 

    Please give me the calibration tool for the Traktor kontrol S2 MK3 controller

    [edited: please do not post private details to the public]

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  • Avatar
    Mark @ NI

    Hi Donatos, 

    to begin with, we'd like to ask you to perform the recalibration process one more time. In fact, the process is a bit sensitive and I have helped more than one other affected user by pointing this out and asking for a thorough repetition. 

    If this attempt should equally fail, please shoot a little video clip which shows your Gains both on your S4 and in your Traktor software, load it up to YouTube and post the link here. Thank you!

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    Joris Nooren

    Hello Mark,

    Thanks for the reply. I just followed the procedure once again step by step according the first post. I even tried it a third time. Problem is not solved unfortunately.

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  • Avatar
    Kevin Harman

    Hi Mark,

    I am running Windows 10, build 17134.376.  Please let me know soonest if this is a hardware issue so that I can return it to the store before too much time has passed since my purchase.  Thank you for investigating.

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  • Avatar
    Kevin Harman

    I also just noticed that a few of the FX knobs at the top of the unit also are not centred with the software.  

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    Gordan Gulic (Edited )


    I have the same problem. I´m on Mac OS Sierra 10.12.6

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    N/A N/A

    I have the same issue with channel A, EQ Low (bass) control. At center, it's offset by -3db

    A calibration must become available. I've seen other other users with similar issues. NI please provide some feedback on this subject.

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  • Avatar
    Mark @ NI

    Hi all, this issue is being worked on as we speak, and we are optimistic that we can provide a solution next week. Please stay tuned, I will update you as soon as possible! We regret the inconvenience and appreciate your patience. 

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    Kevin Harman

    Great news Mark, thank you for keeping us posted!

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  • Avatar
    Mark @ NI (Edited )

    We have now sent out tools & instructions for recalibration.

    @users who received these: please provide feedback on whether you could successfully apply the steps.

    @users who have not yet reported the issue: please post here so we can send you these tools & instructions as well.

    Thank you!

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  • Avatar
    Gordan Gulic

    Tools worked fine

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    Kevin Harman

    Hi Mark,

    The calibration tool worked perfectly!  Thank you and the NI team for providing this fix.

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    mainTAP

    I also need to recalibrate the HI EQ knob on channel A :(

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    gillster11

    Hello I got the new s4 also loving it just slight issue with the low on channel B its off center it sits at -3 when in centre is there a way to calibrate this please

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    Nacho Duarte (Edited )

    Hi! My english is not so good sorry... I have the problem in Deck B with EQ Hi, and master EQ doesn't move. The first days i sed them they were fine... Can you help me and send the tool you mentioned here?

    Thank you very much

    Nacho Duarte

    P.D i use mac OS Mojave!

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    Florian M?ller

    I also need to recalibrate the EQ knop on channel D bass and the channel A medium please. :(

     

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    Elvis Lewis (Edited )

    Same Problem too channel a+b pitch off centre c filter off centre please  can i get the fix i have a gig friday..

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    Oliver Lange

    same Problem here. (channel B, mid Knob. Thanks for the recalibration fix.

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    Luccid

    Same problem with my S2 MKIII, EQ knobs need recalibrating.

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    Camille Marchetti

    Same problem need recalibration fix. Thx

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    N/A N/A

    Same problem but the B fader is 50% and A/B filters are down

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    Oliver Lange

    Thanks for the quick response via eMail. Unfortunatly the recalibration has not fixed anything (Tried it twice) The Knob is

    still 4% off center. Any further suggestions?

    System is High Sierra

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    dirk verver

    same problem here on my Mac. The filter of deck B is off -3%  And the jogwheels are randomly spinning around??

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    manuel bagnoli

    I have the same problem of calibration with S4 mk3 - windows 10- 64 bit

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    Vinsen

    I also need to calibrate, many knobs are off-centre! Where can I find the tool and where is the NI QC?

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    Vincent Venero

    Hi NI, I need the calibration tool for S4 mk3 as well. Please send a link. Thxs

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