Native access wont get passed latest update window [en-us]

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  • Avatar
    Michi @ NI

    Hi,

    the self-update-problem could have several culprits.

    Please try the following in order to update NATIVE ACCESS successfully.

    1. AN UNSUPPORTED VPN NETWORK IS USED

    If you use a VPN Client, please try running NATIVE ACCESS without any VPN access.

    2. (MAC) FILEVAULT IS TURNED ON

    Please turn off Firevault to see if this resolves your current issue:

    1. Choose Apple menu > System Preferences, then click Security & Privacy.

    2. Click the FileVault tab.

    3. Click, then enter an administrator name and password.

    4. Click Turn Off FileVault.

    3. (MAC) MACKEEPER / MAC TONIC / MAC AUTO FIXER / IS INSTALLED

    All of these could blocking NATIVE ACCESS in the background. We recommend uninstalling the tools from your system.

    4. FIREWALL / ANTIVIRUS IS ACTIVE AND BLOCKING NATIVE ACCESS

    Please try to disable your Firewall in order to give NATIVE ACCESS enough permissions in order to download the products.

    Mac:

    https://support.apple.com/en-us/HT201642

    PC:

    https://www.lifewire.com/how-to-disable-the-windows-firewall-2624505

    5. USE CABLE CONNECTION INSTEAD USING WIFI

    Sometimes the Wifi connection interrupts and NATIVE ACCESS cannot perform as expected. Using a cable connection could avoid this behavior.

    6. A PROXY SERVER IS USED

    Please try to turn off your Proxy.

    Mac:

    https://www.linksys.com/us/support-article?articleNum=135932

    PC:

    https://answers.microsoft.com/en-us/windows/forum/windows_10-other_settings-winpc/how-to-disable-proxy-on-windows-10/02cf6980-2b5c-4ac9-aa25-4a61f26375e9

    7. (WIN) WINDOWS USER TEMP FOLDER IS DEFECTIVE

    Please follow the steps careful in order to delete the content of the folder:

    - Navigate to

    c:/users/username/appdata/local/temp

    (Please note that the hidden folders must be enabled in order to see this folder - http://www.howtogeek.com/howto/windows-vista/show-hidden-files-and-folders-in-windows-vista/)

    - Select all folders and files (CTRG - A) + delete them

    - Some files cannot be deleted - this is ok

    - Now please try to run the installer again

    Please tell the result.

    Thanks in advance.

  • Avatar
    jack xu

    I tried every thing none of them worked

  • Avatar
    N/A N/A

    This also does not fix my solution.

    Let's make something clear.  Tons of application use launchers or DRM software or whatever NativeAccess is.  I have never had to create unique firewall rules, disable my antivirus and expose my PC to threats, or just generally jump through more hoops to get what's supposed to be industry standard software to let me use libraries I already own.  This is a shameful failure to provide basic functionality on the behalf of a company that is losing massive credibility in my own and many others eyes.  It's been half a month and no one has provided support to the person above me.  If my career relied on NativeAccess, I would be sweating and desperately looking for an alternative.  I actually use a cracked version of Kontakt sometimes just to get around the defective waste of resources that is NativeAccess.

  • Avatar
    Raiyan Muhtaseem

    I too am facing this problem. I should note that I am using the cellular data from my smartphone to connect to the internet.

  • Avatar
    N/A N/A

    When using a pac file for proxy configuration Native Access isn't able to connect to the internet.

    When using a managed proxy via the Internet Explorer options it is able to connect to the internet.

    Are Native Instruments able to supply an update to Native Access to correct this?

     

    Will this have an impact on licensing for users as we use shared devices if this issue is not fixed?

    The IT Tech can workaround the issue when installation happens. My concern is without connectivity licensing may not function correctly.

     

    This is required for many in educational environments. We cannot simply disable the proxy as this is required for safeguarding and auditing of users internet activity,

     

    I also do not want to maintain a separate list of exceptions under.

    HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings

    ProxyServer
    ProxyOverride

     

     

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