Heavyocity NP02 Rhythmic Textures does not load completely [en-us]

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Michel Simons

Hi,

Yesterday I bought, downloaded and installed the Heavyocity NP02 Rhythmic Textures library. When I load a patch it doesn't load fully and one or more articulations don't produce a sound. You can see at the top of the Kontakt screen that it doesn't load fully (progress bar is still visible and yellow marker) and when you play one of the articulations that don't produce a sound then it tries to load "purged" samples (blinking red marker). But there still isn't any sound. After messing around for a bit Kontakt even freezes and can no longer be closed (except through the task manager). I already re-installed the library, but the problem remains.

Regards,

Michel

Intel Core i7-8700 3.2 GHz     |      Windows 10 Pro      |      internal sound chip

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    Thomas Anderson

    If it helps anyone else you can also register you serial number for the Library on Heavyocity's site and they have their own downloader for their products.

    I just re-downnloaded Rhythmic Textures through their downloader and the patches that had an issue are working now

    https://heavyocity.zendesk.com/hc/en-us/articles/360001125783-Downloading-Installing-a-Kontakt-Library-with-the-Heavyocity-Portal 

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    N/A N/A

    Hey Michel,

    Just replied to you on my post with the exact same problem.

    Jon

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    juergen wagner

    ... same problem ...

    https://support.native-instruments.com/hc/de/community/posts/360005420477-Heavyocity-NP02-Rhythmic-Textures-wird-nicht-komplett-geladen-de-

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    Michel Simons

    Hi Jürgen,

    Yes, I already saw your post as well. There's also one in French about this problem.

    Just like Jon I also opened a ticket with Heavyocity.

    Hoping for a solution soon.

    Regards,

    Michel.

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    Michel Simons

    I got a reply from Heavyocity saying that they couldn't reproduce it on their side and that it probably had to do with the download from NI.

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    N/A N/A

    Hi Michel

    I had the same reply from Heayocity, that they could not reproduce these problems, and that it was most likely from the NI download.

    Ive had no further response from NI on this. Are they usually this slow?

    Looking through the support forum there are quite a lot of unanswered posts!!

    Jon

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    Michel Simons

    Hi Jon,

    I only had to deal with their support twice. Once I eventually managed to solve the problem myself. The other time they were actually quite helpful. But I do believe that they don't have the best of reputations. Of the four posts with the same issue they only answered yours. And that answer wasn't exactly helpful.

    Michel.

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    Michel Simons

    For those who are following this post. I put in a request for this issue. Hopefully that will trigger NI support to provide a working solution.

    Michel.

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    Jeremy @ NI (Edited )

    Hey Michel, and other affected users, can you try with Kontakt 5 Player and Kontakt 6 Player ? Is it the same in both versions ? Here are both versions if needed :

    KONTAKT 5 PLAYER

    KONTAKT 6 PLAYER

    Can you all try and also let us know what operating system you're on ?

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    N/A N/A

    Hi Michel,

    Don't know what you did, but looks like its moved things along. Thanks.

    Jon

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    N/A N/A

    Hey Jeremy @NI

    Mac OS Sierra 10.12.6

    Logic Pro X 10.4.1

    Kontakt Player 5.8.1 (R43)

    Kontakt Player 6.0.4 (R64)

    Wont fully load (yellow marker) and no sound on some articulations, with lock ups on both Kontakt players 5 & 6,  in both stand alone & as a plugin. See uploaded screen grabs in my post.

    All violins (including non tempo sync) and rhythmic texture designer 

    Tried deleting and reinstalling via native access. Tried moving library and relocating via native access. Still same problem.

    Jon

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    juergen wagner

    hi Jeremy,

    I use "Windows 10 Home" 64Bit with "Intel Xeon E5-2680 v3 2.5GHz" (current Version). It's the same Problem using "KOMPLETE KONTROL" and "KONTAKT 6" (Full Version) in standalone and as DAW (Cubase 9.5) Plugin.

    Sorry, at this moment I can't install any Software on my sytem (the Kontakt Players). Can other users help? Thanks a lot.

    juergen.

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    Michel Simons

    Hi Jon,

    Maybe because I put in a request. Or maybe it's just coincidence.

    Michel.

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    Michel Simons

    Hi Jeremy,

    I tried it with Kontakt Player 6 and the behaviour was the same. I cannot install Kontakt Player 5 since I already have the full version of Kontakt 5. I have Windows 10 Pro.

    Michel.

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    Dean Landon

    Thanks, Thomas. That worked.

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    juergen wagner

    Great! It works. Bless You, Thomas!

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    Jeremy @ NI

    Hey Michel, and all other affected users. We are going to fix the issue in Native Access regarding that library. In the meantime please do like Thomas said. Special thanks to Thomas for sharing !

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    Michel Simons

    Unfortunately the Heavyocity Portal app won't download, so even though I am convinced that it will work for most, if not all, it is not a workaround for me. Do you have any idea when it's going to be fixed within Native Access?

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    Jeremy @ NI

    Hey Michel,

    I contacted you by email, please check your inbox.

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    Michel Simons

    Hi Jeremy,

    I have and it worked. Thanks!

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    Scott Koziol

    Hello. I purchased AEON Collection from Heavyocity & have used it for a year or so.  I performed a clean install of Mojave on my Mac. AEON does not show up in Kontakt Library.  I tried to add my serial number for AEON Collection in Native Access.  Error Message : "The serial you're trying to activate has been locked by Customer Support".

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    Jeremy @ NI

    Hey Scott,

    This is a different issue then, please get in touch with my colleagues here :

    Registration and Activation

    At the bottom of the page you have contact options, email or chat.

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    shenobi

    I need the Installation for Maschine 2.8.2 

    send me the 2.8.2 copy 

    i don't want the new updated that's in native access

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    asihan

    Hello everyone . When (KOMPLETE KONTROL A) can support Cubase and why?  


    Does anyone know this question? It's been a long time.

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    Jeremy @ NI (Edited )

    Dereck, Asihan, please read the posts and create post comments in relevant topics or create a new one. I close this post for comments.

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