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Cannot login into Native Access [en-us]

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11 comments

  • Avatar
    James @ NI

    Hi Adam,

    Please be sure you have installed the latest Windows 10 Updates.

    Please also install any available Updates for your Graphics Card.

    If the issue persists, use this tool to remove Native Access:

    NI UNINSTALL REGTOOL...ZIP

    Then restart the computer and reinstall Native Access via this link:

    NATIVE ACCESS 1.7.3 (PC)

    -5
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  • Avatar
    Andy White

    I am experiencing same issues as Adam and just tried all suggested steps above and still end up with a log in screen where the log on button doesn't work.

    0
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  • Avatar
    James @ NI

    Hi Andy,

    Please provide some additional info:

    - What Graphics Card/driver version is installed?

    - What exact version of Windows is installed?

    - Are you launching by right-clicking and selecting Run as Administrator?

    -3
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  • Avatar
    Andy White

    Hi James
    Windows 10. Version 1903.
    Graphics card intel HD graphics 630/driver version 23.20.16.4973.
    Yes, I have tried launching as administrator
    Thanks
    Andy

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  • Avatar
    Andy White

    Hi James
    Just updated my graphics card driver directly through intel to 26.20.100.6890 and just tried to access native access as administrator but still the log on button does not work and still cant get access.

    0
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  • Avatar
    N/A N/A

    I have the same issue.

    I have completed all the updates, reinstalled  the app and ran it as administrator and still have the problem.

    thanks

    jack  

    0
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  • Avatar
    James @ NI

    Hello,

    Please disable the display driver in device manager, which forces windows to use the generic driver:

    Once updates are complete, close out Native Access and re-enable the display driver.

    0
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    Tobias de Jong

    Is there already a Sollution for this matter. I'm having the exact same issue.

    You spend 1.600,- on a Bundle and you get stuck before the installation even begins.

    @NI, isn't this fixable with a simple Native Access update?

    3
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  • Avatar
    James @ NI

    Hi Tobias,

    There could be many factors contributing to the issue.

    The most common issue is system or network security restricting access.

    Please be sure you have added Native Access as a proper exception to these applications.

    Then right-click and select Run as Administrator to launch Native Access.

    Please also try using a different network such as your phone as a mobile hotspot.

    If the issue persists, please uninstall/reinstall Native Access using this tool to remove:

    NI UNINSTALL REGTOOL...ZIP

    -3
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    Nigel Taylor

    Hi

    Stopping all of windows firewall functions fixed it for me.

    0
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  • Avatar
    Cliff Jordan

    Hi guys...I've been pulling what little hair i have left out and now have an even bigger bald patch!

    I had the same problem as Adam Oldak.

    I was getting sound problems after the recent pro 3 upgrade to 3.2.0 and simultaneous Windows 1903 update. All was running fine until this point. I persevered and persevered until i was getting to the point where after 20 mins it would just play this immensely fast kinda loop freezing Traktor. Today i have spent god knows how many hours resetting my laptop to bare bones and just the operating system. It was laggy and really not good at all so i ended up doing this 3 times. I did all the Windows updates...ran dell support software etc etc. THEN...it was time to reinstall Native Access. First of all there was a password issue and then it just wouldn't work however hard i tried...i ran as administrator...i even right clicked and found the shortcut in program files but nothing worked. I have uninstalled and reinstalled this damn product about 7 times and then i found this post. I ran the above uninstall regtool and then restarted my laptop. Before i did this i bookmarked this page and then clicked on the link to the install file. I got an oops pop up but managed to download it anyway. I did this and then it asked for my username and password. Then it did an update and then installed again and then finally it asked for my username and password again. THEN...cue drum roll and loud as you like fanfare...IT ACTUALLY RAN!!! I've now successfully installed pro 3.2.0 again so all i need to do now is tweak the setup settings and fingers crossed we are good to go. It's been an intense mission but i refuse to be beaten and staying with it has worked for me. Thanks to James @ NI. I haven't done anything with my graphics card yet and hopefully won't have to either. Fingers crossed the sound problems have now vanished. In my opinion if the uninstall regtool worked then there has clearly been a registry conflict or whatever. To be honest i'm now at the point where i kind of don't care as i'm shattered from the days events.

    Good luck to every one else though

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Please note that the Download and Installation topic is transitioning over to the Knowledge Base so the topic on the Support Community is currently read-only. For installation help with your Native Instruments product, please click here to access our Installation Help Wizard.

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