MASSIVE X not working with non AVX compatible processors [en-us]

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  • Official comment
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    Massive X Team

    Hi everyone,

    We are getting a lot of questions about why we chose to restrict usage to AVX compatible CPUs, so I want to share some of the reasoning behind this decision.

    We started working on Massive back in 2016, and our goal was always for it to sound amazing. Obviously, using more advanced DSP requires a lot more processing power – for example, all of the audio modules in the polyphonic section (oscillators, noise, filters, insert effects) are computed for each voice. We found that AVX allowed us to increase performance, such as the ability to play more voices or support unison voicing, while using a lot less processing power.

    We also looked at our Usage Data Tracking, to see what percentage of users had an AVX compatible processor, and found that over 90% of Massive owners also use AVX.

    We announced Massive X in September 2018 at the same time we announced Komplete 12.  The Komplete 12 specifications page has always called out that Massive X required an AVX compatible CPU.

    We sympathize with all of you who are unable to use Massive X due to this decision. But we hope you now understand better why we made the decision to go with AVX, and why we feel it was necessary.

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    Svein Johansen

    I have cubase 10 and it came up straight away after scanning it during install.

    0
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    Massive X Team

    Hello everyone,
    Massive X requires and AVX compatible CPU. 
    Intel and AMD started releasing AVX compatible CPUs in 2011, https://en.wikipedia.org/wiki/Advanced_Vector_Extensions

    Here is some more information about that in our Knowledge Base:
    MASSIVE X Requires AVX Compatible Processor

    -9
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    Mark Eickhorst

    Thank you for your answer.

    But as I bought Komplete 12 last year no one told me, that massive x need a newer cpu.

    I just got the Information, that I also get Massive X later without extra costs. 

    All other things in Komplete 12 works fine with an older cpu. Just Massive X not. Why?

     

    I could not have guessed that. This is a very ugly move and a bad information policy, I think :-(

    16
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    EvilDragon

    AVX requirement was mentioned pretty early on when Massive X website was up.

    -14
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    Alex Teunissen (Edited )

    Sure it's mentioned somewhere as a side note, but it smells a bit funny. It wasn't there on the announcement page or the FAQ... Than again I will live without, but I do understand the disappointment. 

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    Alex Flynn

    I too feel very mislead by this company - we were not told about needing an AVX compatible CPU. They were happy to take the money though. I am both disappointed and annoyed - I waited an extra year for this. I'd be interested to know where we stand from a legal standpoint.

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    Alex Flynn

    Evil Dragon a mention is not enough - it needs to be made clear at the point of purchase. But that would lose sales wouldn't it?

    11
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    Mark Henderson

    Agree. This was not made very clear in the promotional material. I just upgraded to Komplete 12 Ultimate last week. Not that the rest of what was added was not of value, but I'm annoyed that my 2010 Mac Pro is not compatible and that NI did not make this info clearer.

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    Alex Flynn

    Making it clear tends to affect sales! Small print

    5
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    alberto lazzara

    Your right, NI did not make this  info clear, i been waiting for 8 months for Massive X. My computer has a Intel I7 980X extreme processor 6 cores 12 threads still power enough to handle heavy games.This is not good ! If i knew that my processor was not compatible i would not have upgraded to komplete  ultimate.One mention is not enough and your right  Alex making it clear tends to affect sales.I have been a loyal client and always upgraded but now it feels like  i am sorry for my langue (Got Fucked) !!!

    I hope that they do some thing about this and i bet there will be more more complaints in the next few days !!

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    Alex Flynn

    Well I won’t be buying another N.I. product until this is sorted. Let’s face it you never know what else they might stick in the small print after this!

    7
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    Guillaume Sene

    Same thing here. just upgraded to K12 to get my hands on Massive X and my trustful iMac can't install it!! All other plugins from all other companies work fine but not this one...that's really not good marketing policy. Really disappointed by your move NI ; (

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    iñaki martinez

    IMHO, that´s not a very clever policy on NI behalf. At the end, they are making refunds to those who bought Massive X  and cannot install it, so, basically, the sales are the same for the company but with a bunch of angry customers spreading bad publicity all over the Internet. 

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    Nathan Farmer

    Ok.  I just read all of these messages.  I downloaded the Massive X via Native Access and the demo version.  Massive X isn't recognized in it at all... It just says Massive.  Now concerning my operating system it is as follows:

    MacOS Sierra Version 10.12.6

    Mac Pro (Mid 2012)

    Processor 2 x 2.4 GHz 6-core Intel Xeon

    Memory 52GB 1066 MHz DDR3

    Graphics ATI Radeon HD 5770 1024 MB

     

    My initial HD is 1TB

    other storage equate to: 10 TB

     

    Are you saying that this computer isn't compatible at all and that I either need to get a new graphics card or a new computer...?

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    Laxplanet

    I can see why people are annoyed but I think this a good reminder to not buy software before you know what the requirements will be.

    -3
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    EvilDragon

    Komplete 12 specifications page had the AVX requirement as early as November 2018, as evidenced by this forum post:

     

    https://www.native-instruments.com/forum/threads/massivex-hardware-requirements.339173/#post-1703413

    -5
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    EvilDragon (Edited )

    No, that's incorrect. The link the forum user posted doesn't go to Installation Help section at all. It goes to:

     

    https://www.native-instruments.com/en/products/komplete/bundles/komplete-12/specifications/

     

    K12 specifications page. Which anybody intending to purchase anything should be interested in checking out - specs and requirements for what you're purchasing. No?

     

    I mean... it's right there. Are you saying that nobody in their right mind would click there? Surely you're jesting.

    -1
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    EvilDragon (Edited )

    The point is not about the forum. The point is that the forum post links to the NI website, and that the AVX info was there on K12 specifications page, all along, all the way back to Nov 2018.

    You didn't have to be a forum member to see that info on NI's website, all along.

    -2
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    sunbambino (Edited )

    Yeah, like someone rightly says above, it smells real funny.

    Not one other K12 component needs this AVX compatability (as far as I know, am I right or am I right?) and we musos are all reflex-trained to avoid wasting time reading smallprint etc.

    Like all of you I read at least 30 reviews of Mass X and not one of them mentioned this compatability-issue, proving that like everyone else, all reviewers missed it ... simply because it was kept well under-the-horizon. OK it was there.... but underexposed.

    The famous pre-release Mass-X blog, why was it not openly and prominently flagged up there where everyone would see it?

    I upgraded to K12 solely for this synth and I feel ripped. Yeah the tech has to move on of course, but be transparent with us!

    What a huge disappointment from NI, I'm so disilliusioned

    6
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    Arno Natte

    Damnit ,What a dissapointment. Never seen a plug-in with this kinda tech problems. I upgraded to 12 some time ago in mind that the Massive X will follow later. 

    Of course it was somewhere on the website,but I'm a music dude . I know my way ,but I'm not that tecninacal with computers. So there were no alarmbells for me at that time.

    I recently upgraded my Mac-pro for more than 1200E . It was not possible to change the processor,or is there a way ?

     

     

     

    6
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    Rob Nightbob (Edited )

    Just downloaded and installed the DEMO version first on my Mac (late 2014 config) after all these topic reactions, got the warning about the AVX compatibility during installation, but it runs. Seems stable also.

    How can I find out if the processor is compatible before I actually buy it?? 

    -2
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    Alexander Gress

    I am in the same boat.

    Got an Apple Westmere Mac Pro, which is a beast where every other plugin works.

    I bought komplete a few weeks ago and never imagined that massive would not work as every others stuff runs as long you are running the right OSX version. I have never seen a warning

    I hope that there is a warning in Native access when in future some other plugs dont work on older machines anymore.

    So I dont accidently kill some plugs

    Alex

     

     

     

     

    6
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    Matt Hooper (Edited )

    Nothing more to add other than what is mirrored here.

    Maxed out Mac Pro’s 5.1s are widely used in the music industry. I have spoken to 6 people today alone that upgraded to 12 just to get X. Actually quite surprised at this move.

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    Maurizio Patti

    @Matt Hooper: Same here, bought the upgrade this morning just for Massive X (and a friend also) We both use a 5,1 MacPro.
    Wondering if there will be an update for those who don't have a AVX compatible processor. 

    5
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    sunbambino

    Yeah an update for non AVX users, I'm on a 5,1 Mac Pro too, seems a slim possibility tho'

    6
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    Tim Palmer

    Well NI are either ignorant of the fact that a lot of users run "old" Mac 5,1 cheese graters (highly unlikely although Lars at NI didn't seem to know), or are too arrogant to care....just saying'.....

    4
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    Laxplanet (Edited )

    Sorry guys but I think a little perspective is needed here,

    back in the mid 2000's I knew of many studios here is Aus that could not upgrade to the latest version of protools because it only supported the most recent OS and Mac had dropped support for their only 3 or 4 year old machines. Upgrading these machines would have meant bricking tens of thousands of dollars of pro-tools HD gear, some of it only a year old because Mac not longer supported that either. I even had a friend who was given a full Pro Tools HD rig because the post houses all wanted people to be running the latest Pro Tools and so studios had to upgrade perfectly good gear to keep getting work

    No one is going to not hire you as a producer or refuse to release your record because you don't have Massive X

    You're not left with 100k worth of hardware you can't use and a loan you need to pay off

    If you still have an 9 year old Mac pro that still works, great! keep using it but you can't expect it to be supported for ever.

    Lastly, if you have an old machine (or any machine for that matter) and you bought new software without checking the requirements listed on the manufacturers website that's on you.

    -4
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    Quentin Poynter

    I hope this isn't a trend.  i am not upgrading my 2012 Mac Pro’s 5.1 anytime soon.  This would be the only piece of software that i can't run so far.

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    Alex Flynn

    I hear what you are saying Alex Plant however this information was not communicated at the time I upgraded to Komplete 12 or Komplete 12 Ultimate. We have been well and truly shafted and they need to address it or they won’t be getting a single penny more from me

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