Since the first day of Massive X release when it began crashing, I have not gotten any Native Instruments support to fix the issue.
My initial attempt was told several issues with a chat that I got up at 5am my time to attend and NI support never showed up and 2 days later responded to an email saying "there was a known crash issue"... After multiple new versions, nothing has changed.
After the latest release, I started to get tech support, the one suggestion they had did not solve my problem. I'm using a compatible machine. I'm using a compatible interface. I'm using Komplete Kontrol as the host so you can't blame it on Cubase.
It's very frustrating, as I've bought many upgrades of Komplete Ultimate over the years (last time was the highest tier version), own a Komplete Kontrol S88, Maschine MK2, etc. When I bought Komplete Ultimate last year I was looking forward to Massive X and it still is not functioning for software I've paid for.
Over the years I heard many friends and colleagues say how terrible Native Instruments support was, but when I had no issues with the software, hadn't encountered that... now that I have, I see why many of them have abandoned NI. I love many of their plugins and Komplete Kontrol, but it is very frustrating.
I just want someone to assist getting the software to function on a powerful PC which should be compatible based on the specs. The fact that it crashes in their own host where I run every other NI plugin and most major other 3rd party plugins does point to an issue with Massive X.
Is anyone else having issue with crashing during the loading with "saw filter bass . nksf"?
Intel i9-9900K | Windows 10 Pro | Apollo x8
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