Symptom
When trying to load a Kontakt Instrument, you receive one of the following messages:
NOT ACTIVATED:
FULL KONTAKT REQUIRED:
Causes
- You are trying to load a Kontakt Instrument that has not been installed or activated.
- You are trying to load an unlicensed Kontakt Instrument in the free Kontakt Player.
Solutions
1. You are trying to load a Kontakt Instrument that has not been installed or activated.
If you receive the message NOT ACTIVATED, click the Activate Library button to open Native Access. Go to Library > Available to find your Kontakt Instrument in the list. Once located, click Install.
Note: If using the original version of Native Access, click the Not Installed tab.
If the library is made by a third-party manufacturer, click Add Serial on the left, to add your product serial number.
Note: See this article to find more info on setting up third-party Kontakt libraries.
2. You are trying to load an unlicensed Kontakt Instrument in the free Kontakt Player.
If you receive the message FULL KONTAKT REQUIRED, you are trying to load an unlicensed Kontakt library in the free Kontakt Player. To learn more about the difference between licensed and unlicensed Kontakt libraries, please see this article.
These unlicensed libraries can only be used with the full version of Kontakt. Usually, the third-party manufacturer mentions on their website, if the full version of Kontakt is required.
Note: Unlicensed libraries will not show in the Kontakt Libraries browser and can only be loaded from the Files tab or the recommended Quick-Load Catalog.
If you own a full Kontakt serial number, click the Upgrade button below the error message to launch Native Access and proceed with the upgrade.
If you do not own it yet, you can purchase a full Kontakt license in our webshop.